Program Manager, Upward Mobility Mentor Program

Program Manager - Upward Mobility Mentor

Job Type: Full-time

Location: Rochester, NY

Department: Upward Mobility Mentoring

Schedule: Monday–Friday (9–5)

Salary: $62,360 – $65,000

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs.

If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special!

The Upward Mobility Mentoring Initiative is a bold, new program grounded in the nationally recognized EMPath Mobility Mentoring® model—designed to help low-income families achieve long-term economic self-sufficiency and overall well-being. This community collaborative initiative offers a powerful opportunity to lead transformational changes for families residing in targeted zip codes within the City Of Rochester.

The Program Manager plays a vital leadership role in the implementation of the Upward Mobility Mentor Program, supervising a team of professional Mobility Mentors (caseworkers) who provide individualized coaching and support to enrolled households. These relationships—lasting up to two years—are designed to help participants make progress in key domains such as housing, financial wellness, employment, education/skills development, health, and social support networks.

Reporting to the Director and working collaboratively with the Program Management Team, the Program Manager ensures the team is implementing the EMPath Mobility Mentoring model with fidelity, professionalism, and cultural responsiveness. The role includes direct staff supervision, participant recruitment support, service quality oversight, and active contribution to program development and community engagement strategies.

• Supervise a team of Mobility Mentors, providing day‑to‑day support, professional coaching, and performance management.
• Lead hiring, onboarding, and staff development efforts to ensure staff are well‑prepared, trained, and aligned with program values and expectations.
• Model and foster a culturally responsive, trauma‑informed, and strengths‑based coaching culture.
• Work in close coordination with the Program Management Team to ensure consistency in staff support and coaching practices across teams.

• Ensure high‑fidelity implementation of the EMPath Mobility Mentoring model within assigned team.
• Guide staff in developing and maintaining effective 1:1 mentoring relationships, supporting participants as they define and work toward self‑sufficiency goals across multiple life domains.
• Provide guidance and support in crisis situations, complex case decision‑making, and coordination of services.
• Monitor participant progress and program adherence through regular case reviews and individual staff supervision.

• Lead team efforts to recruit, enroll, and retain eligible participants, with a focus on meeting ambitious enrollment targets in under‑resourced communities.
• Collaborate with referral sources and internal/external partners to improve recruitment strategies and participant engagement.
• Contribute to community outreach efforts in partnership with agency marketing and development teams.

• Conduct regular case audits and file reviews in partnership with the Program Management Team to ensure service quality and model fidelity.
• Utilize operations data provided by the Program’s Data Specialist to identify team and individual‑level performance trends as well as participant outcomes data to inform continuous improvement efforts.
• Manage the financial assistance…