Office of Financial Aid and Scholarships Assistant Director of Operations

Location: City of Rochester

Position Highlights Under direction of the Associate Director’s, The Senior Assistant Director of Operations serves in a leadership role in the development of policies, procedures, and the execution of applicable office policies. The Senior Assistant Director of Operations will independently administer one or more programs requiring mastery knowledge and/or a specialized skill-set for successful execution and delivery.

The Senior Assistant Director of Operations provides leadership, supervises and evaluates designated exempt and/or non-exempt staff within the office and works closely with other administrative and academic departments to ensure consistency in policies, practices and compliance. The Senior Assistant Director of Operations also serves as a lead in establishing policy and training in their associated programs.

Exercise professional judgment when making decisions. Understand high-level compliance requirements and provide assurance and leadership on compliance-related needs. Have the ability to execute special department projects independently. Support the goals of Enrollment Management in the recruitment of prospective students and retention of continuing students. Make recommendations to leadership where appropriate.

Act in a leadership role, actively participate in developing and implementing strategies/policies/procedures to comply with new and changing federal regulations, software and department needs. Strategies will support clear communication within the OFAS, as well as externally and will support the goals of Enrollment Management. Policies will comprise program analysis and judgment of current procedures and management of any needed changes. L eadership includes selection, management, training and evaluation of assigned employees and with knowledge in each program of supervision.

Serve as an authoritative resource with regards to the interpretation of federal and state regulations, institutional policies and procedures for assigned programs. Have a thorough working knowledge and ability to lead change in technical infrastructure and compliant procedures through, but not limited to, testing new software releases, system advancements and personnel trainings.

Analyze and evaluate reports and financial aid to determine eligibility and make revisions where applicable. Correspond with students to provide customer service with diplomacy and tact while upholding Institute policies and respecting families’ privacy and confidentiality. Responsible for understanding and applying a thorough knowledge of federal, state, and institutional policies and regulations to ensure aid is offered and communicated within eligibility requirements.

Serve as principal liaison, advisor and consultant for specific program responsibilities to: university community, federal and state agencies, internal staff, other universities, prospective and continuing students and families when conflict arise. Must engage in contact with a large cross section of university, attending meetings and communicate with appropriate stakeholders and counsel/advise currently enrolled students to notify them of Loan issues, Department of Education discrepancies and required documentation.

Key responsibilities include:

Program compliance, assurance and leadership on compliance-related needs, divisional and departmental critical work independently.

Specific programmatic responsibilities may include:

Provide leadership to develop and implement strategies/policies/ procedures to comply with the new and changing federal regulations and software. Train staff on federal loan regulations and RIT’s policies and procedures. Work with software vendor to ensure that software changes adhere to compliance standards and RIT business…