Operations Manager

Bermex, Inc.

Full time Regular About The Team At Bermex, we put value on our customer relationships. We’re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert damage prevention services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading.

At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.

About the Role The Operations Manager reports to the Senior Operations Manager s position plays a key role in working with management to improve operations, sales, profit, and employee development in order to attain customer satisfaction. This position also requires a high degree of organization, attention to detail, and exceptional interpersonal communication and leadership skills.
*** Salary

Disclaimer: For those residing in New York, the salary for this position is $95,000/year.
*** What You’ll Do Operation Supervisor Management:

Provide direction, training, support, supervision, and motivation to operation supervisors including their downline reports

Ensure that approved policies and objectives are clearly understood and effectively applied to each operating unit Supervise and review the preparation of forecast numbers for each of his/her departments

Review performance and causes of significant variances, along with corrective action plans

Conduct performance and wage reviews for department supervision

Business Management:

Ensure timely production reports and accurate record information to operating activities for such purposes as control, planning, accounting and required customer reports

Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets Ensure monthly operation reports listing any unusual events – major expenditures, legal actions, overtime payments, etc. are distributed to appropriate department(s)/personnel

Customer Communication:

Handle or defer all customer complaints to the appropriate authorities

Professionally represent the company to clients and their customers

Provide general information about the meter services to customers, when applicable

Other duties as assigned.

About You Must haves:

Education:

High School Diploma or GED

Experience:

3 years of experience in an operations management or supervisory role.
3 years of experience in the field of damage prevention directly managing teams of line locate technicians.

Nice to haves:

Education:

Bachelor’s Degree in Operations Management or Business Administration

Experience:

5 years of experience in operations management or supervisory role. At least 1 year of experience in budget development and oversight is a plus5 years of experience in the field of damage prevention directly managing teams of line locate technicians.

Your

Skills:

Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service

Highly trained in conflict management and business negotiation processes

Knowledge of operations, safety process, programs, and procedures

Excellent communication skills, comfortable interacting with management and customers

Strong analytical and financial analysis skills

Ability to teach, coach and train operation supervisors to drive change and execute process improvements across offices

Knowledge of general business software and aptitude for learning new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to multi-task, and work independently and as a team Proven abilities of strong leadership skills

Excellent…