Program Manager-Serv Oper-Delivery Services-MCSCPD

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans– to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

• Medical:
  
  Multiple plan options.
• Dental:
  
  Delta Dental or reimbursement account for flexible coverage.
• Vision:
  
  Affordable plan with national network.
• Pre-Tax Savings:
  
  HSA and FSAs for eligible expenses.
• Retirement:
  Competitive retirement package to secure your future.

The Program Manager will oversee the strategic objectives and assist with building infrastructure for the enterprise wide Mayo Clinic College of Medicine and Science or educational program. The Program Manager provides leadership, management and direction, and is responsible for multiple operational functions within, but not limited to, Admissions, Academic Affairs, Faculty Affairs, Student Affairs, Reporting & Analytics and Administration/Dean Support. Manages unit staffing and performance management;

coordinates resources and work load to achieve objectives and strategies. Works with Education and Administrative leadership in development of strategic plans, budgets (work unit and programmatic) and process improvements. Manages partnerships with affiliated national/international consortium or program members. Provides consultative expertise regarding policy and/or accreditation questions to Deans, faculty, administrative and support staff. Independently leads problem-solving and decision‑making activities, within the program scope and change management process assessing risks and actions to accomplish program objectives.

Continually evaluates work unit processes and procedures for effectiveness and efficiency and implements quality improvement efforts. Participates grant submission and renewal processes as needed. Facilitates meetings, maintains active role on administrative and executive committees, task forces and acts as a "change agent" for the unit(s). Acts as a mentor for the supervisors and staff within the unit(s). Initiates and maintains positive working relationships with internal and external customers..

Directs and controls the activities of large/mega/major/complex/business critical programs having overall responsibility for planning, budgeting, implementing and maintaining costs, methods and employees. Accountable for the achievement of program goals, objectives, budget and timelines. Determines and establishes organizational structures and supervisory relationships, subject to leadership approval. Manages multiple and/or high complex programs and deals with many educational programs both within and outside of Mayo and also internationally with global initiatives.

Develops program strategy, program planning, implementation and program metrics. Ensures high quality and minimum program costs by implementing and maintaining a quality management program across all programs responsible for. Decisions would affect the financial, employee, or public relations posture of Mayo or the college.

Experience supporting complex operational functions such as financial management, data and analytics, customer service operations, learning technology/management systems, digital content production, or related business operations is preferred.

This is a hybrid position requiring the incumbent to reside within 100 miles of the Rochester, MN;
Jacksonville, FL; or Phoenix, AZ campus. The incumbent is expected to work…