Vice President of Programs

Job Details:

Job Location:

214 Lake - Rochester, NY 14608, Position Type:
Full Time, Salary Range: $90,000.00 - $ Salary, Travel Percentage:
Negligible,

JOB TYPE

Full-time

REPORTS TO

Senior Vice President of Operations

CLASSIFICATION

Exempt

SALARY RANGE

$90,000-$110,000

TRAVEL

Rochester, Ithaca, Binghamton and other agency locations

PRIMARY FOCUS

Social work practice, coaching, leadership development, and service quality

The Vice President of Programs is a senior organizational leader reporting to the Senior Vice President of Operations. The position provides executive oversight for assigned Children’s Center and VOA housing programs, with primary responsibility for strengthening trauma-informed and person-centered practice, coaching and developing Program Directors, improving leadership effectiveness, and advancing participant outcomes. The Vice President applies a professional social work perspective to supervision, organizational decision-making, workforce development, service coordination, and continuous improvement while ensuring directors meet operational, compliance, financial, and performance expectations.

• Provide oversight of assigned Children’s Center and VOA housing programs using trauma-informed, person-centered, strengths-based, culturally responsive, and evidence-based approaches.
• Apply social work principles to leadership decisions involving participant safety, dignity, self-determination, access, service coordination, ethical practice, and family or community context.
• Promote consistent, high-quality practice while balancing participant needs with regulatory, contractual, operational, and fiscal requirements.
• Use participant feedback, grievances, incidents, outcomes, and quality reviews to strengthen practice and service design.
• Promote interdisciplinary collaboration and continuity of care across programs and community partners.

• Directly supervise, coach, mentor, and develop Program Directors across assigned service lines.
• Conduct structured individual supervision focused on leadership judgment, reflective practice, staff development, program culture, participant outcomes, and operational problem-solving.
• Help directors strengthen case consultation, boundary management, crisis response, conflict resolution, interdisciplinary collaboration, and participant-centered decision-making.
• Provide timely, candid, and supportive feedback while maintaining clear accountability for results and conduct.
• Create individualized leadership-development plans and promote continuing education, professional development, succession readiness, and leadership continuity.

• Build a high-performing, inclusive, respectful, and values-aligned director team.
• Ensure performance concerns are addressed through coaching, clear expectations, improvement planning, and corrective action when required.
• Promote psychologically supportive learning environments where leaders examine challenges, share effective practices, and learn from outcomes.
• Partner with Human Resources and organizational leaders on employee development, investigations, corrective action, and policy adherence, as appropriate.

• Partner with the Director of Compliance and SVP of Operations to establish leadership expectations and measurable objectives for service quality, participant outcomes, enrollment, occupancy, utilization, compliance, and budget performance.
• Use program data and participant outcomes to guide coaching, identify practice gaps, and support continuous improvement.
• Ensure quality improvement and corrective…