Program Manager Residential - Monroe Campus

Job Description

Job Summary

The Program Manager Residential is responsible for the efficiency of the day-to‑day operations of the Residential Department, including budget development and management, utilization, hiring, training, clinical oversight, regulatory compliance, and safety of youth, families and staff. This position oversees an interdisciplinary team to ensure high quality clinical collaboration and the delivery of quality service to clients by coaching/mentoring teams and developing and maintaining systems that facilitate integrated services.

Essential Job functions

• Ensure a safe, trauma‑informed and peaceful community for staff, clients, and families receiving services in the Residential Programs.
• Manage people and facility resources to meet and prioritize the needs of staff, youth, and families through collaboration with internal departments such as Service Integration (SI), Human Resources (HR) and Corporate Service Solutions (CSS).
• Develop and implement systems of accountability for teams and individuals.
• Collaborate in program budget development and adhere to the established budget.
• Act as the On‑Call Administrator per rotation.
• Partner with Service Integration to coordinate client, family, and systems information.
• Manage and follow‑up on all internal and external emergency situations.
• Oversee the physical plant ensuring a safe therapeutic environment.
• Develop, maintain, and update all required documentation in a timely manner.
• Demonstrate ongoing development on the job.
• Serve as a member of the agency and community teams and attend meetings as needed.
• While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.

LEADERSHIP DUTIES

• Leadership:
  Communicates supports and links Hillside mission, vision, values, goals, and strategies to everyday work and establishes clear, meaningful, challenging, and attainable objectives and expectations that are aligned with those of the organization.
• Management:
  Aligns the right work with the right people; delegates tasks according to people’s strengths and interests. Ensures staff has the skills and resources to be successful. Provides staff with coaching, training and opportunities for growth to improve their skills. Treats staff fairly and consistently. Shares accountability when delegating and involves staff in setting their performance goals.
• Governance:
  Ensures Hillside policies, procedures and all applicable governmental laws/regulations/guidelines are followed. Makes decisions and has authority to implement decisions in conjunction with the leadership structure of the given area of responsibility.

Education & Experience

• Bachelor’s degree in Social Work, Human Services, or a related field required
• Minimum 5 years in a residential group care setting required
• Minimum 3 years of leadership experience required

Special Requirements

• CPR certification required or obtained within 60 days of hire.
• Unrestricted, valid NYS driver’s license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.

Knowledge, Skills & Abilities

In addition to demonstrating the Hillside Professional Competencies of Communicates Effectively, Personal Excellence, Cultural Competence, Builds and Leverages Relationships, Optimizes Decision Making, Builds Talent and Engagement, Manages Change, Fosters Accountability and Results, the following occupational competencies must be demonstrated:

• Ability to manage and lead in a large, matrixed organizational system including partnerships within internal support departments.
• Ability to plan and implement strategies to improve the quality of services and effectively implement programs.
• Knowledge and expertise in area of responsibility:…