Director of Operations

Director of Operations– Printing / Graphics Manufacturing
Location:
Rochester, NY
Pay Range: $140,000-$160,000

• Oversee daily plant operations across five shifts (A, B, C, and weekend D & E shifts) to meet production, safety, quality, and cost objectives.
• Lead a team of Production Managers (direct reports) and indirectly manage approximately 140 production associates in a 170-person facility.
• Maintain a strong floor presence and hands‑on leadership approach to ensure operational excellence.
• Lead, coach, and develop Production Managers and front‑line leaders to build high‑performing, accountable teams.
• Effectively manage and navigate strong personalities within a diverse workforce.
• Foster an inclusive, team‑oriented culture within a bilingual (English/Spanish) environment.
• Champion continuous improvement initiatives using Lean Manufacturing and problem‑solving methodologies.
• Collaborate with all department leads on new software improvements, regular training on software development and changes
• Lead ongoing optimization of the Print Vis (Microsoft platform) system, particularly its scheduling functionality.
• Partner cross‑functionally with IT and production teams to gather operator feedback and implement system enhancements.
• Support training initiatives to improve system adoption and performance.

• Champion workplace safety, ensuring compliance with OSHA, environmental regulations, and internal policies.
• Drive quality standards to meet customer specifications, particularly for high‑volume school printing work.
• Reduce process variation and cost of non‑conformance through structured improvement initiatives.

• Collaborate with Owner/CEO, CFO, and senior leadership to align operational strategy with business goals.
• Work closely with Scheduling, Supply Chain, Maintenance, and Process Engineering to optimize production flow and equipment performance.
• Partner with R&D and IT teams to support automation and system‑driven process improvements.

• Manage plant budget, monitor KPIs, and implement cost optimization strategies.
• Analyze operational data to identify trends, gaps, and opportunities for improvement.
• Provide regular reporting on plant performance, strategic initiatives, and operational challenges.

• 5+ years of Plant Manager or senior manufacturing leadership experience within the printing / graphics industry (required)
• Strong hands‑on leadership style with experience managing complex, multi‑shift manufacturing operations
• Proven ability to implement systems, drive change, and lead teams through operational transformation
• Experience with ERP/MIS systems (Print Vis or similar preferred), particularly in scheduling and production workflows
• Demonstrated success in Lean Manufacturing, continuous improvement, and automation initiatives
• Ability to manage and influence diverse teams, including bilingual environments (Spanish/English preferred)
• Strong problem‑solving skills with the ability to make sound decisions aligned with company policies and standards
• Excellent communication, organizational, and interpersonal skills
• Strong analytical ability with experience interpreting operational and performance data
• High attention to detail with strong execution and multitasking capabilities
• Technical writing ability for operational procedures, training materials, and process documentation
• Proficiency in Microsoft Office; familiarity with Microsoft-based production systems is a plus

Manpower Group recognizes the importance of providing an accessible and barrier‑free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.