Inboxologist - Advanced Practice Provider

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Regular Full Time Rochester, NY, US

4 days ago Requisition

Salary Range: $ To $ Annually

Department: Clinic
Position Type: Full-Time
FLSA: Exempt
Reports To: Director, Advanced Practice Providers & Clinical Operations
Direct Reports: None

The Inboxologist Physician Assistant or Nurse Practitioner provides comprehensive patient care and clinical support at Trillium Health. This role is responsible for managing EPIC in-basket communications, including lab results, refills, and patient messages, while also performing same-day patient visits and providing provider coverage during absences.

This position serves across both primary and specialty care areas, including HIV/Hepatitis C, PrEP/PEP, LGBTQ+ health, MOUD, and sexual health services. The Inboxologist role requires strong clinical judgment, collaboration, and adaptability to support continuity of care and an exceptional patient experience.

• Delivers care across Trillium Health's primary services, including HIV, PrEP, PEP, Hepatitis C, sexual health, LGBTQ+ care, and opioid use disorder treatment.
• Provides provider coverage during call-outs, PTO, FMLA leaves of absence, and other provider absences.
• Educates patients, families, and staff; supports education program development.
• Advises on nutrition, stress, sexuality, contraception, smoking cessation, and substance use.
• Collaborates with physicians to manage nursing interventions.
• Pursues continuing education relevant to the role.
• Conducts peer and chart reviews in accordance with agency policy.

• Handles Epic in-basket tasks, including but not limited to lab results, prescription refills, and patient messages.
• Provides inbox coverage for providers during absences to maintain continuity of care.
• Works collaboratively with providers, specialists, pharmacists, and care team members to coordinate patient care.
• Assess patient concerns, triage appropriately within scope of practice, and escalates as needed.
• Processes medication refills, updates prescriptions, and consults pharmacists when required.
• Follows clinical guidelines, evidence-based best practices, and organizational policies.

• Minimum two (2) years of primary care experience as a board-certified Nurse Practitioner or Physician Assistant.
• Proficient in Electronic Medical Records (EMR);
  Epic experience preferred.
• Strong clinical assessment and decision-making skills.
• Ability to effectively triage patient concerns and prioritize clinical tasks.
• Strong collaboration, teamwork, and interpersonal communication skills.
• Excellent written, verbal, and computer skills.
• Ability to work independently while supporting a multidisciplinary care team.
• Commitment to providing affirming, inclusive, patient-centered care to diverse patient populations.

• M.S. degree from an NLN-accredited nursing school.
• Current New York State licensure and certification as a Nurse Practitioner.
• National Nurse Practitioner certification (ANA or equivalent), adult or family certification preferred.
• Bachelor’s degree with equivalent experience may be considered.
• Unrestricted DEA registration.
• Current BLS certification.
• Experience in community-based healthcare preferred.
• Must participate in a valid practice agreement with a collaborating physician, where required by New York State regulations.

• Practice under a written…