Director of Quality & Operational Excellence

Position Description

The Director of Quality & Operational Excellence ensures that the organizations deliverables are following the company s quality requirements, in addition to complying with customer and regulatory requirements for quality, safety and reliability. The Director of Quality and Operational Excellence has the ultimate authority and decision over the shipment of any product or products and accepts the responsibility for products following all regulatory and company standards.

Qualifications

Education/

Certifications:

Bachelor s degree in Engineering or Quality required. 10 years  experience in Quality Assurance or Quality Management. Master s degree in quality or relevant field (Bioengineering) is preferred. Prior Optics experience a plus.

Skills, Knowledge and

Experience:

• Certified in quality related disciplines (CQA, CMQ/QE, PMP).
• Excellent MS Office and analytic software.
• Excellent verbal and communication skills.
• Interpret data and metrics.
• Strong organization and management skills.

Essential Functions

• Develop, implement, and maintain the company s Quality Management Program, ensuring strict adherence to established standards and regulatory requirements.
• Establish, review, and update quality standards, policies, and procedures for all departments involved in product design, production, and support functions.
• Investigate, evaluate, and resolve quality control issues in collaboration with internal team members, suppliers, vendors, and customers.
• Coordinate and participate in vendor and supplier qualification processes, inspections, and audits.
• Conduct periodic reviews of quality control documentation, including checklists and forms; perform random audits to verify compliance with prescribed standards.
• Plan and execute internal quality audits; report findings to Senior Leadership and develop corrective action plans to ensure timely resolution and continuous improvement.
• Oversee the review and analysis of customer satisfaction surveys, complaints, and product/component failure data; identify trends and collaborate with appropriate personnel to implement corrective and preventive actions.
• Prepare and maintain reports, records, and documentation required by regulatory agencies and to support the overall quality function.
• Serve as the company s quality leader and subject matter expert, promoting a culture of quality and continuous improvement throughout the organization.
• Lead and manage cross-functional quality initiatives and improvement projects.
• Develop, mentor, and strengthen the quality team while serving as a resource to other departments.
• Perform other duties as assigned to support departmental and organizational objectives.

Rochester, NY, USA Salary $,000 per year Full Time