Director of Quality & Operational Excellence Job Rochester area,City of Rochester New York USA,Quality Assurance

Location: City of Rochester

Sydor Optics, Inc. is a Rochester-based leader in flat-surfaced precision optics with over 60 years of innovation and manufacturing excellence. From our modern facility in Chili, NY, just minutes from the Greater Rochester International Airport, we support cutting-edge industries including defense & aerospace, semiconductor, medical, entertainment, and more.

At Sydor, your work matters. You'll collaborate with talented professionals, solve complex challenges, and help deliver custom optical solutions that power today's most advanced technologies.

We reward performance and dedication with a competitive salary, a results-driven incentive program, and an exceptional benefits package. Our benefits include 100% employer-paid medical coverage with a Health Reimbursement Account (HRA), dental and vision insurance, life insurance, tuition reimbursement, and a Safe Harbor 401(k) plan with employer match.

If you're motivated, hands-on, and ready to grow with a stable company that invests in its people, we want to hear from you.

Discover your future with Sydor Optics at

Position Description

The Director of Quality & Operational Excellence ensures that the organization's deliverables are following the company's quality requirements, in addition to complying with customer and regulatory requirements for quality, safety and reliability. The Director of Quality and Operational Excellence has the ultimate authority and decision over the shipment of any product or products and accepts the responsibility for products following all regulatory and company standards.

Qualifications

Education/Certifications

Bachelor's degree in Engineering or Quality required. 10 years' experience in Quality Assurance or Quality Management. Master's degree in quality or relevant field (Bioengineering) is preferred. Prior Optics experience a plus.

Skills, Knowledge and Experience

Certified in quality related disciplines (CQA, CMQ/QE, PMP).

Excellent MS Office and analytic software.

Excellent verbal and communication skills.

Interpret data and metrics.

Strong organization and management skills.

Essential Functions

Develop, implement, and maintain the company's Quality Management Program, ensuring strict adherence to established standards and regulatory requirements.

Establish, review, and update quality standards, policies, and procedures for all departments involved in product design, production, and support functions.

Investigate, evaluate, and resolve quality control issues in collaboration with internal team members, suppliers, vendors, and customers.

Coordinate and participate in vendor and supplier qualification processes, inspections, and audits.

Conduct periodic reviews of quality control documentation, including checklists and forms; perform random audits to verify compliance with prescribed standards.

Plan and execute internal quality audits; report findings to Senior Leadership and develop corrective action plans to ensure timely resolution and continuous improvement.

Oversee the review and analysis of customer satisfaction surveys, complaints, and product/component failure data; identify trends and collaborate with appropriate personnel to implement corrective and preventive actions.

Prepare and maintain reports, records, and documentation required by regulatory agencies and to support the overall quality function.

Serve as the company's quality leader and subject matter expert, promoting a culture of quality and continuous improvement throughout the organization.

Lead and manage cross-functional quality initiatives and improvement projects.

Develop, mentor, and strengthen the quality team while serving as a resource to other departments.

Perform other duties as assigned to support departmental and organizational objectives.

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