Quality Specialist

Job Summary

The Quality Specialist is pivotal in driving the performance improvement to ensure the highest standards of patient care and safety. The Quality Specialist will support the development of annual quality and safety goals. The role will obtain and analyze performance data, participate in key quality assurance and quality improvement activities and facilitate performance improvement to drive results. The role is responsible to collaborate with stakeholders at all levels of the organization to enhance patient outcomes and quality performance.

Collaborate with clinical and operational leaders to identify, design, implement, and evaluate quality improvement projects and initiatives to enhance patient outcomes and clinical processes. Facilitate agenda planning and coordination at quality committees. Liaise with leadership to facilitate standard updates on key quality and safety initiatives from the system. Lead quality improvement teams using improvement science and provide guidance in identifying areas of improvement.

Represent aligned areas quality and safety matters to regional and system quality meetings as appropriate. Partner closely with aligned area leadership to ensure progress on key quality performance improvement projects. Participate and collaborate with performance improvement teams. Provide recommendations to senior leadership on quality related metrics and activities.

Partner with operational and clinical leadership to develop and maintain key performance indicators (KPIs) and metrics to track the quality and performance of aligned business areas. Regularly utilize statistical and analytical tools to analyze quality data and provide reports that identify trends and areas for improvement. Performs data obtainment and collaborates on accurate data analysis. Use data-driven insights to recommend and areas for improvement.

Produce comprehensive visuals, reports and present findings to relevant stakeholders.

Liaisons with leadership on monitoring metrics for externally reported quality programs for the business area (Leapfrog, CMS Stars, CMS P4P, Excellus HPIP, QAPI goals, PCMH, etc.). Monitors and report on the business areas progress in achieving quality-related goals, identify areas where the business is excelling and where improvements are needed.

Partner with leadership to ensure activities comply with regulatory standards. Lead quality coordination for regulatory visit compliance, quality standards, and preparations for audits and surveys. Partner with operational leaders to ensure measures align with designations to enhance outcomes. Liaison with system regulatory and quality colleagues on ensuring appropriate internal audit planning and completion. Stay up-to-date with updates to regulations and requirements relevant to quality.

Collaborate with system resources on facilitation and delivery of key training programs. Stay updated on the latest advancements and trends in healthcare quality and performance improvement.

• Bachelor's degree in healthcare management, nursing, or a related field.
• Minimum of 3 years of experience in healthcare, quality improvement, or a related field.

For those with a BSN; valid NYS Registered Nurse License is required.

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing.

Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

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