Quality Supervisor

Job Title:

Quality Supervisor Job Description

The Quality Supervisor oversees all quality control and assurance activities within a fast-paced food or pharmaceutical manufacturing environment. This role ensures that all products consistently meet customer and product specifications, that equipment and work areas comply with SQF standards, and that quality technicians receive effective guidance and support. The Quality Supervisor performs and reviews a wide range of tests, manages product holds and investigations, and leads continuous improvement efforts to maintain high standards of food safety, product integrity, and regulatory compliance.

• Ensure all products meet defined customer and product requirements through rigorous quality checks and documentation.
• Maintain all work areas and equipment in compliance with SQF standards, ensuring they remain clean and orderly at all times.
• Verify that all required personal protective and practice equipment is properly worn at all times in the production and quality areas.
• Ensure all equipment is correctly set up, calibrated, and functioning properly throughout the shift, and keep all equipment clean, organized, and ready for the next production run.
• Perform microbiological testing on products and samples in accordance with established procedures.
• Conduct batch balance checks, including measurements of Brix, salt, pH, acidity, and alcohol, and record results accurately.
• Collect ingredient samples from bulk containers and perform required testing to verify quality and compliance with specifications.
• Recommend adjustments to batches by adding or subtracting ingredients based on test results to ensure product quality and consistency.
• Monitor filler machines and production lines by checking product weights, codes, labeling, and pasteurizer temperatures, and take corrective action when needed.
• Verify product codes closely, recognizing that ink can run dry or codes can be set incorrectly, and ensure accurate coding on all products.
• Perform visual inspections and record results, weigh product on calibrated scales, obtain and deliver samples to the QC bench, perform tests, and document all findings.
• Place batches or finished products on hold when required based on test results or quality concerns, and manage hold status appropriately.
• Carry out all other assigned duties required during the work period to support quality and production needs.
• Oversee quality technicians and address all quality-related concerns, providing guidance and direction as needed.
• Investigate quality matters, including supplier-related issues and customer-driven concerns, and document findings.
• Fill in for technicians during absences to ensure continuous quality coverage on production lines.
• Ensure appropriate coverage of departmental personnel for all production lines and quality checkpoints.
• Conduct mock recalls in accordance with customer requirements and internal procedures.
• Cross-check analysis performed by QA technicians to verify accuracy and consistency of test results.
• Actively organize, review, and improve quality processes to drive continuous improvement in product and process performance.
• Verify that all product holds are accurately entered into Oracle and maintained in the system.
• Confirm that all work orders related to any quality holds have been completed and distributed to the appropriate personnel.
• Create necessary work orders based on the results of additional quality testing and follow up to ensure completion.
• Remove or adjust product holds as appropriate once issues are resolved or additional testing is complete.
• Participate in kosher and regulatory audits, supporting preparation, documentation, and on-site audit activities.
• Notify suppliers and vendors of any holds or informational notices created due to defective materials, and ensure defective materials are removed in a timely manner.
• Investigate customer complaints, determine root causes, and complete all required paperwork to document findings and corrective actions.
• Coach, mentor, and develop staff, including preparing and conducting employee performance appraisals.
• Maintain employee work schedules, including timecard approval, work assignments, job rotation, training, vacations, and paid time off.
• Report food safety and quality problems promptly to personnel with the authority to initiate corrective and preventive actions.

• Minimum of a high school diploma or GED.
• At least 3 years of quality experience in food or pharmaceutical…