Lori's Natural Foods: Customer Service Team Member

Overview

Lori's Natural Foods is an independent, family-operated local grocer focused on high-quality, healthy, and natural products. Our customers are the heartbeat of our store, and our team plays a key role in helping them make informed choices that support their well-being. We value thoughtful service, teamwork, and a strong connection to our community.

Position: Customer Service Team Member

Employment Status: Full-Time

Starting Salary: $17.00 per hour

Schedule: Scheduled for a 40-hour work week

FLSA Status: Non-Exempt

This role is intended to be long-term, with opportunities to grow and advance over time.

• Full-time only, 40 hours per week
• Evening and weekend availability is required

• Providing warm, helpful, and attentive customer service throughout the store
• Assisting customers at the register and on the sales floor
• Stocking, facing, and organizing products
• Monitoring product quality, including checking expiration dates and tags
• Performing cleaning and tidying tasks, such as sweeping and organizing
• Answering phones and assisting with customer questions and orders
• Supporting other departments as needed to keep the store running smoothly
• Remaining productive and self-directed during both busy and slower periods

Specific duties and training will be provided based on assigned work areas.

• Standing for extended periods
• Frequent bending, twisting, reaching, and lifting
• Continuous lifting from 20-50 lbs
• Ability to work in areas with cooler or cold temperatures, including refrigerators and freezers
• Working in a fast-paced retail environment
• Strong attention to detail and accuracy

Some work areas may require climbing ladders and sufficient eyesight to read expiration dates and labels.

• Genuine interest in health, wellness, and natural products
• Warm, people-first customer service approach
• Reliable attendance and follow-through
• Comfort working independently and as part of a team
• Willingness to pitch in wherever needed

Prior grocery, natural foods, or retail experience is preferred but not required. Training will be provided.

Full-time team members are eligible for:

• Paid time off (PTO)
• Health insurance
• Retirement benefits
• Employee discount on healthy foods and supplements
• Opportunities for growth and advancement

Lori's Natural Foods is an equal opportunity employer. We are committed to fair and equitable hiring and employment practices and do not discriminate on the basis of race, color, creed, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, familial status, pregnancy or pregnancy-related conditions, military or veteran status, domestic violence victim status, arrest or conviction record, genetic information, sexual and reproductive health decisions, or any other status protected by applicable federal, state, or local law.

Lori's Natural Foods is committed to providing reasonable accommodation to qualified individuals with disabilities in accordance with applicable law. Applicants who need assistance or accommodation during the application or hiring process are encouraged to notify us.