Donor Greeter

SUMMARY: The Donor Greeter is responsible for general donation door related duties, including accepting donations, providing excellent customer service, and maintaining a clean, neat, and safe work environment. They are also responsible for the separation of goods by category at the donation door.

• Assist customers in bringing donations inside.
• Sort donations into proper equipment for processing and transportation.
• Properly label all equipment.
• Assisting in loading and unloading of merchandise and equipment onto/off trucks as needed. 5.1. Ensure safety procedures are followed during packing and movement of equipment.
• Maintain a friendly, helpful attitude toward the customer. Must possess professional service oriented etiquette at all times. 6.1. Greet customers in a friendly and enthusiastic manner within 10 seconds of arrival. 6.2. Handle customer concerns in a courteous and respectful manner, while following retail policies. Seek assistance of supervisor, when necessary, to resolve concerns.
• Maintain interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor).
• Act as a positive member of the team at the store by receiving and providing ideas or concerns to coworkers and management in a timely and supportive fashion.
• Perform other duties as assigned by supervisor.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work nights, weekends, and holidays.

High school diploma or GED preferred. Previous retail experience preferred.

• Ability to read and understand documents such as time cards and policy manuals.
• Ability to write routine reports.
• Ability to speak effectively and communicate clearly to other employees and customers.

General math skills required.

Employees typically work in a comfortable store environment. At times, this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area, which is a factory-like environment.

Must have open and flexible availability, and be willing to work evenings, weekends, and holidays.