Guest Experience Associate

Job Description

Posted Tuesday, July 8, 2025 at 4:00 AM

Guest Experience Associate

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.

Position Title: Guest Experience Associate

Reports to: Guest Services Manager and Assistant Guest Services Manager.

Responsibilities

Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.

Day-to-day functions of admissions and membership windows.

Drive ticket packages and membership growth through daily goals.

Maintain compliance with cash-handling procedures.

Perform their duties to the best of their abilities and promote an overall best guest experience.

Perform other tasks deemed necessary.

Maintain a clean, safe, and organized work environment.

Uphold and demonstrate a complete understanding of company policies and procedures.

Requirements

Goal-oriented and flexible to meet the needs of the operation. Demonstrates desire to help the team succeed.

Driven by cultural attractions and the environment they support.

People-person that is guest service oriented.

Comfortable in a sales role, meeting goals and supporting a driven & informed experience.

Individual who brings excitement and opportunity to engage with the team and guests.

Cashier and cash handling experience a plus.

Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements.

IDEA + Belonging

Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units

Focuses on removing barriers and empowering growth and opportunity for team members at all levels

Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary

Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back

Previous Experience

None Required

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation and Benefits

Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education

Employee Assistance Program

Get Paid Early

Tuition Discount through Partnership College

Meal Plan & employee Discounts

All California Residents:
By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents:
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance
- Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance
- Know Your Rights" document.