Customer Experience Specialist

• Base Pay $45,000.00 - $54,000.00 / Year
• Employee Type Full-Time Non-Exempt

Butler/Till is a results driven marketing agency offering deeply collaborative client experience, proprietary technology, and world-class partnerships.

At Butler/Till, we take immense pride in our independent, women-owned and led status, our unwavering commitment to a purpose-driven approach, our B-Corp status, and our unique structure as a 100% employee-owned company (ESOP).

The Customer Experience Specialist Rolewillprovideparticipating Digital Contentclientswitheaseofpostingandassistancewiththeir Social Media presence .Thisroleisresponsibleforaccurateandefficientpostingofcontent,createdbyourinternalteams,foreachcalendarmonth.

The Customer Experience Specialistmustbeorganized ,abletomanagelargeworkflows,andexhibitstrongattentiontodetail.

Thispositionispivotableforensuringqualityandaccuracyoftimelyposting.

Key Responsibilities:

• Collaboratewithcontentteamstoverifypostsschedulingandaccuracy
• Workwithassignedconsultanttoassistwithclientapprovals
• Manageandmaintainclientconnectionsforassignedclients

• Postmonthlycalendarcontentacrossallrequiredsocialmediaplatformsfollowingclientapproval.
• Followupwiththe Client Experienceteamwhencalendarsareincompleteorpendingapproval .
• Coordinatewithassigned Consultantstoconfirmclientapprovals.

• Processandpostcontentedits,workingwithassignedconsultantstoensureproperclientapproval.

• Confirmallscheduledpostshavebeensuccessfullyqueued/scheduled.
• Ensurepostspublishtothecorrectplatformsontheirassigneddates/times.
• Identifyrejectedorfailedpostsandeitherrepostorcoordinatewiththe Contentteamforcorrectiveedits.

• MaintainaccessandconnectivityforallassignedclientswithinCRM.
• Reachouttomanagementorconsultantswhenaccessismissingordisconnected.
• Ensureabackup Contentteammembermaintainsconnectionaccessforeachclienttopreventpostingdelays.

• Additionalaccountabilitiesandtasksmaybeassignedbyleader/management,tocontributetooverallteamandagencysuccess.

• Understandingofthefundamentalsofdigitalmarketing
• Proficient with Microsoft Officetoolsincluding Microsoft word ,Excel,andPower Point
• Familiarity with Social Media platforms
• Strongcommunicationskills;bothwrittenandoral

• Experiencewithpostingon Social Media Platforms
• Familiarity with Social Mediapostcreation
• ExperiencewithvariousCRMs Familiarity with Hootsuite
• Experience with Google Docsand Power BIaplus

• COLLABORATIVE:workingwithteamsandacrosstheorganizationwithease
• OWNER AGILITY:abletocontinuouslylearnandquicklyadapttochangingcircumstance
• DISCIPLINED:
  
  Thinks,plans,andprioritizesworkonanongoingbasis,plansandalignswithkeyteammembersbeforeacting

All employees,regardlessofroleorgeographiclocation,arerequiredtoattendinpersonforonboardingduringtheirfirstweekofemploymentandannuallyforthe

Shareholder’sSummitheldin

June.

Additionaltravelisnotroutinelyexpectedbutmayberequiredforkey/critical meetings&events.

Theworkenvironmentandphysicaldemandscharacteristicsdescribedherearerepresentativeofthoseanemployeeencounterswhileperformingtheessentialfunctionsofthisjob,typicallyinanofficesettingorinahomeoffice.

Anemployeeinthisrolemaybeinastationaryposition,oftenstandingorsittingforprolongedperiodsandusingofficeequipmentandcomputers.

Thenoiselevelintheofficeenvironmentisusuallymoderate.(I.e.,businessofficewithcomputersandprinters,lightfoottraffic,etc.).Reasonableaccommodationmayberequestedtoenableindividualstoperformtheessentialfunctions.

Ourdedicationto Diversity,Equity,Inclusion,and Belonging(DEIB) isacornerstoneofourculture.

Webelievethatthediversityandinclusivityofourworkforcearesourcesofstrength.

Asyoubecomepartofourcommunity,you'lldiscoverthatwearededicatedtocreatingapositiveimpact,notonlyforourclientsbutalsoforthecommunitieswhereweliveandwork.

Butler/Tillisan Equal Opportunity Employertoallemployeesandapplicantsandprohibitsdiscriminationandharassmentofanykindwithoutregardtorace ,color,religion,age,sex,national origin,disability status,genetics,protectedveteranstatus,sexual orientation,genderidentityorexpression,oranyothercharacteristicprotectedbyfederal,state,orlocallaws.

Thisappliestoalltermsandconditionsofemployment,including recruiting,hiring,placement,promotion,termination,layoff,recall,transfer,leavesofabsence,compensation,and training.

This is just one component of Butler/Till’s total compensation package for employee owners. The total compensation package for this position may also include other elements, including ESOP (employee stock ownership plan), an annual bonus, in addition to a full benefits package, and paid time off benefits, including 100% paid parental leave. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.