Inside Sales Support

Supporting NY Account Managers

This multifaceted position encompasses administrative responsibilities, research tasks, database management, and customer engagement to ensure the seamless operation of our sales department.

• Market Research and Data Maintenance:
  Continuously update and manage an extensive database containing information about potential, existing, and previous client sales.
• Follow‑Up Communication:
  Aid in making phone calls, sending correspondence, and utilizing various communication methods to follow up on quoted projects and ascertain project awards.
• Product Expertise:
  Stay current with the latest materials and industry trends to offer valuable support to clients with inquiries and requirements.
• Inventory Oversight:
  Collaborate with the inventory management team to guarantee adequate stock levels for materials needed in upcoming projects.
• Quotation:
  Provide assistance in the quotation process by procuring quotes from manufacturers and compiling project proposals, especially for unique items.
• Submission and Sample Procurement:
  Prepare accurate annotated submittal packages and secure essential samples for the submittal process.
• Order Processing Support:
  Assist in order processing, ensuring accuracy, and liaise with the Dispatch team to promptly communicate order details to customers.

• Working with NY Account Managers updating current projects listed. GC's, bid date, Architect, current up-to-date information Etc.
• Establish the Top 5 must have NY projects for each Region.
• Prospecting opportunities using Dodge, The Builders Exchange, Architect, Etc. Getting a list of all bid opportunities.
• Once a new project has been entered on the Bid Tracker procure ALL potential sales opportunities. Core products, D-8, D-10, millwork, Fire caulk & spray Etc. (A full list will be provided)
• Schedule a bi-weekly meeting with Mike Johnston to discuss and update the Armstrong projects.
• Schedule a monthly meeting with Mark Lane to discuss and update AS projects.
• Schedule a 15-minute meeting with each Account Manager the week of the JFU meeting to make sure all updates are current and information is accurate.
• Working with other Kamco Divisions (D-8 & D-10) to open bid opportunities through relationships, current projects and opportunities with new customers.
• Once a project has been awarded on the Bid Tracker confirm PE's with Armstrong.
• "THE LOST PROJECT" & "THE WIN PROJECT" Both give us the information that is needed to transition a WAITING TO A WIN! Update on who, what, why this can help support us with current market information with turning WAITING into a WIN.