Customer Service Account Associate On site Rochester

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Account Associates work as a part of a Team to astound customers with the effective resolution, proactive account management, and customer education. They determine and resolve root causes to customer concerns and inquiries, identify appropriate revenue and service enhancement opportunities, and explore customer needs to develop loyal and profitable customers, including activations, payment arrangements, and other collections activities, when appropriate. This role is a learning role, where new experts are building skills and competencies in these areas while also demonstrating world-class skills in courtesy, concern, timely resolution, value creation, and relationship building.

Careers, Not Jobs

Start your career at $20/hour - and earn up to $30/hour in your first year with our clearly defined growth path.

This isn't just a job - it's the first step in a long-term career. As an Account Associate, you'll be part of a team of champions who show up daily with purpose, resilience, and an aim to grow. You'll receive hands‑on training, real‑time feedback, and the support you need to succeed. Your pay increases are tied to performance milestones, so you're always in control of your next step.

We also offer qualifying Experts a hybrid work schedule after just 60 days post‑training graduation, providing flexibility while ensuring continued development in a team‑focused environment. To qualify, Experts must achieve performance and attendance goals.

• Demonstrates adaptability to new software, apps, or communication platforms with minimal instruction.
• Provide proactive and timely resolutions for customer inquiries and concerns.
• Build customer loyalty and bring value through thoughtful account management, identifying opportunities for additional products, services, and solutions.
• Deliver exceptional customer experiences using provided training tools, resources, and personal expertise.
• Meet department productivity and quality standards.
• Complete training requirements to develop new skills, expand knowledge, and grow within T‑Mobile.

• ONSITE Position
• High School Diploma/GED (Required)
• Knowledge of Windows (Microsoft Word, Excel, and PowerPoint)
• Basic proficiency with email, chat systems, online forms, and cloud-based tools (e.g., Google Workspace, Microsoft Teams, etc.).

At T-Mobile, we don't have a corporate ladder - it's more like a jungle gym of possibilities! We're committed to helping our employees grow in their careers, and we believe in providing a great learning environment to help you succeed. Our Account Care Team works collaboratively to ensure our Account Associates have the tools and resources they need to excel. Join the T‑Mobile Talent Community today to learn more about how we can help you achieve your career goals!

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
No

DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

Hourly Base Pay: $20.00, plus opportunity to earn up to a total of $750 while completing training milestones.

When starting with T-Mobile, Account Associates receive on‑the‑job training and can earn up to a total of $750. Once completed, Account Associates promote to the Account Expert role and become eligible for an annualized incentive target of $4,400/year. Actual incentives vary based on performance and full‑time status. All employees at T‑Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives.

And since we are ALL owners, EVERY employee at T‑Mobile is eligible for an Annual Stock Grant.

At T‑Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is…