Advertiser Success Manager - Retail

Who We Are

ad Marketplace is the largest global marketplace for Native Search advertising. For over 25 years, we’ve connected brands with consumers at the moment they express commercial intent beyond legacy search engines. Today, our Native Search solutions are exclusively integrated across next-generation platforms where discovery happens, including web browsers, Buy Now Pay Later apps, and AI chat surfaces. Powered by vector search technology, our platform delivers relevant text and product ads that match consumers with the brands, products, and offers they’re actively seeking.

Our award-winning culture is grounded in the principles of Curiosity, Collaboration, Creative Conflict, Commitment, and Competitiveness – our 5

Cs. These values drive us to turn complexity into clarity and create measurable value for consumers, advertisers, and publishers alike.

As an Advertiser Success Manager at ad Marketplace, you’ll own and grow a portfolio of leading retail and eCommerce brands, helping them unlock new revenue and scale performance through data‑driven strategy. Acting as a trusted advisor, you’ll turn insights into action, identifying opportunities, challenging the status quo, and delivering measurable impact across the full retail funnel, while partnering with clients to capitalize on the next generation of AI‑powered search and discovery.

You’ll play a key role in helping brands navigate and win in an evolving search landscape, where new AI‑driven experiences are reshaping how consumers find and engage with products.

• Manage and grow relationships with enterprise retail and eCommerce advertisers, delivering a high‑touch, consultative experience
• Serve as a strategic advisor, aligning client objectives (e.g., revenue growth, customer acquisition, efficiency) with performance strategies
• Develop and execute account plans aligned with retail KPIs such as ROAS, CPA, AOV, and conversion rate
• Leverage data and insights to identify trends in consumer behavior, seasonality, and product performance
• Drive revenue growth through upselling and cross‑selling within existing accounts
• Identify opportunities tied to retail moments (e.g., peak seasons, promotions, product launches) to scale performance
• Guide clients through strategic decision‑making using data‑backed insights and a challenger/consultative approach
• Lead Quarterly Business Reviews (QBRs), translating performance data into clear insights and forward‑looking strategies
• Build strong relationships with stakeholders, including executive‑level clients
• Partner cross‑functionally with Sales, Product, and Campaign Management to ensure seamless execution and alignment
• Contribute to team knowledge sharing, retail vertical insights, and best practices

• 3–5+ years of account management experience, ideally with enterprise retail or eCommerce clients in digital advertising
• Proven track record of driving account growth through upselling and strategic account management
• Strong analytical skills with the ability to interpret data and translate insights into action
• Experience working with performance metrics such as ROAS, CPA, AOV, and conversion rate
• Excellent communication and presentation skills, both in‑person and virtual
• Ability to engage and influence stakeholders at multiple levels, including executives
• Strategic thinker comfortable solving complex business challenges quickly and creatively
• Self‑motivated, proactive team player with strong ownership and sense of urgency
• Strong interpersonal skills and ability to collaborate cross‑functionally
• Bachelor’s degree required

Compensation Range: $90,000-$115,000 + Commission & Equity

Benefits:
We offer a robust continuing education program, management training, regular company‑wide lunch and learns, well‑defined career paths to ensure all our employees have an opportunity to grow. At ad Marketplace, we play to win, but we learn from our setbacks. Our commitment to a collaborative environment means no one succeeds alone, and no one fails alone either. We know you’ve come to expect comprehensive healthcare, wellness programs, paid time off, commuter benefits, and 401k matching from any company, so it’s a good thing we offer all of that and so much more.

ad Marketplace offers Summer Fridays, catered lunches, a fully stocked kitchen, Zog Sports teams, happy hours and corporate retreats to encourage a strong work/life balance.

* This range represents the low and high end of the base salary someone in this role may earn as an employee of ad Marketplace in the New York office. Salaries will vary based on various factors including but not limited to professional and academic experience; training; associated responsibilities; and other business and organizational needs. The range listed is just one component of our total compensation package for employees.

Salary decisions are dependent on the circumstances of each hire.