Espresso Machine Sales Consultant

Description

The Espresso Machine Sales Consultant at Whole Latte Love is a dynamic role that blends sales and customer service to ensure customer satisfaction in all aspects of purchasing, owning, and operating a home espresso machine. This position requires a passion for coffee and a commitment to providing exceptional customer experiences.

• Communicate with customers via phone, chat, email, and live one‑on‑one video demonstrations
• Provide expert advice and support on purchasing, using, and maintaining home espresso machines and other coffee‑related products

• Assist customers in selecting the right products based on their needs and preferences
• Upsell and cross‑sell products to enhance the customer’s coffee experience
• Meet or exceed sales targets and contribute to the overall success of the sales team
• Ensure customer satisfaction through follow‑up communications and support
• Conduct live video demonstrations to showcase product features and usage techniques
• Create an engaging and informative experience for customers during video sessions

• Become a coffee expert with comprehensive knowledge of espresso machines, grinders, coffee makers, and other brewing devices and accessories
• Participate in ongoing training to stay updated on the latest coffee products and industry trends

• Strong passion for coffee and a desire to become an expert in the field
• Excellent communication skills, both written and verbal
• Previous experience in sales and/or customer service
• Ability to work in a fast‑paced environment and handle multiple tasks simultaneously
• Proficiency in using various communication platforms (phone, chat, email, video)
• Strong problem‑solving skills and attention to detail
• Self‑motivated with a positive attitude and a strong work ethic

• Enjoy a competitive hourly wage complemented by monthly bonuses and additional performance incentives

• Health and Dental Insurance:
  Access to competitive health and dental insurance plans to ensure your well‑being
• Retirement Savings:
  Benefit from a 401(k) plan with company contributions to secure your financial future
• Paid Time Off:
  Generous vacation time, sick leave, and paid holidays to maintain a healthy work‑life balance

• Fully‑stocked kitchen for all employees to enjoy
• Unlimited coffee, cappuccinos, and lattes
• Company‑sponsored monthly Door Dash pass for your convenience
• Access to premium coffee equipment; gain hands‑on experience with a vast array of espresso machines, grinders, coffee makers, and other brewing devices and accessories