Technical Sales Engineer

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Salary Range: $65,000.00 To $80,000.00 Annually

Location:

Rochester, NY, US. Position:
Full-time.

GMM Pfaudler US Inc is a leading supplier of highly engineered glass-lined critical equipment and process systems for global energy, chemical and industrial markets.

Full‑time employees are eligible for Medical, Dental, Vision, Life Insurance, Disability coverage, a 401(k) Plan with employer match, Vacation, Holidays, Tuition Reimbursement and professional development opportunities.

The primary role is the sale of Aftermarket (AM) parts, providing customer service and acting as a technical resource to achieve the Sales targets for the Rochester, NY division. The Inside Technical Service Sales Engineer is responsible for actively driving and managing the technology evaluation state of the sales process. Working in conjunction with the sales team as the key technical advisor and product advocate, the engineer must be a self‑motivated person who desires to work in a fast‑paced and results‑oriented environment.

Must be able to identify and provide reliable solutions for all technical issues to assure complete customer satisfaction through all stages of the sales process. The engineer must be able to establish and maintain strong relationships with sales, manufacturing and customers throughout the sales cycle.

• Work directly with customers and field sales force for their technology inquiries.
• Review customer inquiry specifications and communicate with customer to determine customer needs.
• Articulate technology and product positioning to both business and technical users.
• Customer communications/support throughout the proposal stage, order stage and post‑order follow‑up/support.
• Listen, understand and convey customer requirements.
• Prepare cost estimates and develop technical proposals.
• Work with engineering and procurement for continuous design and cost improvements.
• Complete preliminary technologies designs and calculations along with cost and schedule estimates and develop proposals to secure orders.
• Maintain accurate records to target accounts, opportunities, quotes, projects, and maintain contacts and correspondence in company approved databases.
• Review customer orders and terms and conditions for accuracy and conformance with corporate guidelines and business practice.
• Enter orders into business system.
• Set up and maintain customer electronic and/or paper files.
• Possible travel to customer sites to promote sales, review applications and proposals and to close orders.
• Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.
• Maintain professional business relationships within target accounts.
• Provide status of ongoing projects and future projects.
• Identify customers' needs and sales opportunities to help future growth.
• Work with manufacturing representatives on Pfaudler products and inquiries.
• Work closely with the Operations Department to monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Complete post‑project reviews for knowledge of process design changes or improvements necessary for the system and leverage this knowledge for future proposals and orders.
• On a monthly basis, rotate after‑hours and weekends 24/7 for emergency coverage, customer orders and technical requests as needed.

None.

B.S. degree in Chemical, Mechanical or Materials Engineering. Must possess at least 3–5 years' related technical experience. Experience in the chemical industry is desirable. Previous sales experience is preferred.

Must have good communications skills, written and verbal, be a self‑starter, able to multi‑task, well organized and work autonomously. Proficient in Word, Excel and PowerPoint.

Ability to travel occasionally by car or air.

Must have the ability to read, interpret and understand technical documents for industrial equipment…