Sales Support Specialist

Maharam is the leading creator of textiles for interiors. Recognized for its rigorous and holistic commitment, Maharam embraces a range of disciplines, from product, graphic, and digital design to art and architecture. Known for its aesthetic and industrial innovation, Maharam’s work is guided by five main principles: utility, technology, tradition, luxury, and environmental impact. Our purpose is design for the good of humankind.

It’s the ideal we strive toward each day in everything we do. Being a part of Maharam means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Maharam to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Inside component of "localized" sales team:
Sales Support Specialist and Sales Representative. Support function for client contact via incoming/outgoing phone calls, emails and client showroom visits; and direct assistance to representatives as inside partner. Additional job-related/territory duties and showroom responsibilities.

• Interact with clients to openly talk about our sales line and guide customers through the showroom experience.
• Handle client contact including inventory inquiries, order placement, sample requests, product information, and project-specific follow-up.
• Assist reps as inside partner for project system maintenance, sample requests, selecting alternates, and follow-up communication with clients.
• Perform miscellaneous duties such as local showroom sample inventory maintenance and maintaining work environment to Maharam standards.

• Reports to a Sales Support Manager.
• Contacts clients and works with internal departments including resource management, sample fulfillment, quality assurance, credit, local sales reps, and sales coordinators in other offices as needed for samples and project follow-up.

• Well-honed in-person customer service experience.
• Superior telephone skills.
• Ability to handle problem resolution professionally and with confidence (e.g., price, delivery, quality or installation problems).
• Organized and able to multi-task.
• Desire to work as part of a team.
• Excellent written and verbal communication skills.
• Computer savvy with working knowledge of MS Office (Outlook, Excel, Word) and ability to learn Maharam-specific computer functions.

• Bachelor’s degree or equivalent, preferred.
• 2-4 years of customer service experience.

Salary range: $26.00 - $28.00 per hour. Eligible for geographic premium, annual discretionary incentive, and equity awards subject to program rules.

• Medical, Prescription Drug, Dental, Vision
• Health Savings Account, Dependent Day Care Savings Account
• Life Insurance, Disability, Other Insurance Plans
• Paid Time Off (Vacation and Parental Leave), Holidays
• 401(k), Short-Term and Long-Term Disability
• Other special perks reserved for associates

Maharam is committed to equal opportunity employment, including veterans and people with disabilities. We hire qualified applicants representing a wide range of backgrounds and abilities, including gender identities and expressions, ages, ethnicities, sexual orientations, and veterans from every branch of the military. This organization participates in E-Verify Employment Eligibility Verification. Miller Knoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities.