Inside Sales Center Agent - Rochester, NY

Overview

Providing a world‑class experience for everyone we come in contact with drives our company culture. Signature Service means all homeowners come away from their experience feeling trust, respected, cared for and delighted.

Renewal by Andersen is looking to hire Call Center Sales Agents who possess the drive to succeed in a fast‑paced call center environment. As an Agent, you will make outbound calls, along with taking inbound calls to/from homeowners who have expressed interest in replacing their windows or doors.

Being in office is required.

• Convert inbound and outbound phone calls into appointments, following communication scripts when handling different customer enquiries.
• Document all call information according to standard operating procedures.
• Participate in team meetings, 1:1 meetings and ongoing training as assigned by a leader within the National Inside Sales Center.

Training is in person in our Rochester, NY office: 2 weeks, first week classroom style, second week shadowed by a mentor.

Work schedule:

Mon‑Fri 10:30AM – 6:30PM (1 hour lunch) and Saturday 9AM – 2PM.

Guaranteed base pay of $18 per hour with a portion of your income coming from bonuses and incentive program.

Uncapped performance‑based incentive plan paid out monthly – Depending on your performance, you can earn an extra $300 to $500 per week.

After training, make up to $25 per hour (base pay + incentives) with the potential to earn even more!

• High school diploma or equivalent.
• Valid driver’s license and reliable vehicle to travel to and from the office.
• 1+ years of experience in a call center environment.
• Willingness to learn with a passion for building a career in Sales and Marketing and the ability to guide and lead customer decision making.
• Ability to work Monday‑Friday 10:30AM to 6:30PM with a 1 hour lunch and Saturday 9:00AM to 2:00PM.
• Strong understanding of PC and software, excellent data entry and typing skills (preferably 35wpm).
• Strong ability to multi‑task and problem‑solve with a sense of urgency.
• Professional customer service listening, verbal, and written communication skills.
• Ability to handle stressful situations appropriately and maintain professionalism.

By applying to this job, I agree that I may be contacted at the number submitted, including by autodialed calls and texts, for informational and all other purposes by Renewal by Andersen and its affiliated companies (collectively, “RbA”).