Inside Sales Representative (Rochester, NY

Title:Inside Sales Representative
Location:Rochester, NY
Salary: $18-$22/hour + Commission
Job Type: Full-time, 40 hours per week, Monday-Friday
Tool Ranch is seeking a driven, energetic, and customer focused Inside Sales Representative to join our growing team. In this role, you will be the primary point of contact for professional contractors and industrial customers, helping them find the right premium equipment for their projects. If you have a passion for hardware and thrive in a fast-paced sales environment, we want to hear from you.

Tool Ranch Rochester is a contractor supply store in Rochester, New York.

The store features a drive through for fast pickups, a large tool and supply showroom, and a full warehouse for bulk orders. Whether you are looking for hand tools, power tools, or contractor supplies in Rochester, Tool Ranch has you covered.

Customer Service:
Greet and assist walk-in and call-in customers, providing expert product recommendations and technical solutions

Order Management:
Process sales orders, quotes, returns, and special orders accurately using our point-of-sale (POS) system

Account Growth:
Maintain and build relationships with existing accounts while identifying new sales opportunities through proactive follow-ups

Product Expertise:
Showcase and sell top-tier, industry-leading brands, serving as the resident expert on premium gear

Team

Collaboration:

Coordinate with inventory, warehouse, and outside sales teams to ensure timely order fulfillment and customer satisfaction

• Experience:
  
  Minimum 1-2 years in inside sales, customer service, or retail counter sales (experience in hardware, construction, or industrial supplies is highly preferred)

Brand Knowledge:
Deep familiarity with major name brands like Milwaukee, DeWalt, and Makita, and the ability to articulate their unique selling points

Communication:
Strong verbal and written communication skills with professional phone etiquette

Technical Aptitude:
Familiarity with construction applications, tool specifications, and a strong willingness and ability to learn quickly

• Tech
  
  Skills:
  
  Proficiency with POS systems, inventory management software, and basic Microsoft Office Suite
• Physical Ability:
  Ability to stand for extended periods and comfortably lift up to 50 lbs

Competitive hourly wage or salary plus performance-based incentives

Firsthand access to and training on the latest professional-grade tools from top manufacturers

Comprehensive health, dental, and vision insurance

Paid time off (PTO) and holiday pay

401(k) retirement plan with company match

Ongoing product training and career advancement opportunities

Generous employee discount on tools and equipment

This is a full time position