Field Team Lead

• Base Pay $66,000.00 - $ / Year
• Job Category Manager
• Employee Type Full-Time Exempt
• Required Degree 4 Year Degree

The Field Team Lead is a strategic, results-driven leader who excels at developing high-performing teams while championing exceptional customer experiences and driving account growth. This role is responsible for managing and mentoring a team of Field Account Managers, equipping them with the tools, training, and support necessary to succeed in both client service and sales. The Field Team Lead is responsible for leading the team with a focus on excellence, fostering strong client relationships, identifying growth opportunities, and ensuring a smooth and efficient experience with our marketing solutions.

As a manager of people, the Field Team Lead is a confident, dynamic leader dedicated to the success of both the team and our client. They inspire their team to deliver exceptional service as trusted advisors, using their marketing expertise and consultative sales skills to understand client needs and effectively present BT’s comprehensive marketing campaigns, including branding, content creation, and paid search.

By leveraging industry knowledge, customer insights, and collaborative strategies, the Field Team Lead drives the team to meet ambitious sales goals while ensuring long-term client satisfaction and growth.

Key Responsibilities:

• Team Leader and Mentor:
  Supervise and mentor a team of Field Account Managers, fostering a collaborative and high-performance culture that aligns with company goals. Provide coaching, feedback, and development opportunities to ensure individual and team success.
• Relationship Builder:
  Empower the team to create successful long-term client relationships by understanding client needs, proactively addressing concerns, and ensuring regular, meaningful communication that enhances trust and loyalty.
• Account Health Champion:
  Guide the team in overseeing the overall health of assigned accounts, ensuring successful contract renewals, setting, and managing client expectations.
• Client Experience Advocate:
  Model and instill a client-centric mindset, ensuring the team delivers exceptional support, promptly resolves issues, and consistently creates positive client experience.
• Strategic Cross-Seller:
  Equip and support the team to proactively identify and pursue cross-sell opportunities with customers already engaged in Butler/Till programs, driving incremental revenue growth.
• Engagement Driver:
  Lead efforts to maintain high engagement rates with clients by encouraging active, value-added outreach to promote retention and generate new business opportunities.

Key Responsibilities:

• Manage Sales Pipeline Development:
  Lead the identification and nurturing of a strong pipeline for upsell and new business opportunities, ensuring the team consistently prioritizes high-value prospects.
• Lead Sales Strategy Implementation:
  Offer guidance and oversight to the team in driving enrollments for all Butler/Till program offerings using a solution-oriented sales approach.
• Drive the Consultative Sales Process:
  Support and guide the team in implementing consultative sales strategies, ensuring consistent and effective performance.
• Set and Monitor Sales Targets:
  Define measurable sales targets for each team member and regularly review progress, including metrics such as call activity, appointments, presentations, and new enrollments.
• Evaluate and Report on Performance:
  Lead the strategic oversight of team outreach efforts, insights, recommendations, forecasts, and outcomes, ensuring alignment with organizational goals and providing actionable visibility into performance.
• Strategically Guide Team to Achieve Revenue Goals:
  Lead efforts to exceed revenue targets through targeted upselling and cross-selling within existing client accounts

Key Responsibilities:

• Foster Account Health:
  Monitor and analyze account performance metrics, proactively addressing issues to ensure customer satisfaction and long-term retention.
• Cultivate Strategic Customer Loyalty:
  Build deep, trusted partnerships with clients by delivering ongoing value through personalized engagement and proactive support
• Optimize Client Engagement:
  Implement high-touch outreach strategies to ensure customers remain actively engaged with Butler/Till programs, continuously reinforcing the value of our offerings.
• Leverage Customer Insights:
  Regularly collect and analyze client feedback, usage data, and engagement trends to inform strategies that strengthen retention efforts.
• Execute Renewal Strategies:
  Secure contract renewals by proactively identifying customer needs, creating strategic account plans, and ensuring smooth negotiation processes.
• Continuously Analyze Metrics:
  Regularly track and maintain…