Customer Service Specialist

Job Description:

Hourly Rate: $22-24 About Us EIS is a leading North American distributor of process materials, production supplies, specialty wire and cable and value-added fabricated parts for the electrical OEM, motor repair and assembly markets. Our culture is highly innovative, collaborative, and focused on building and maintaining relationships that allow us to surpass our customers’ expectations. We embrace the qualities that make each of our team members unique and develop each other’s skillsets so that together we can be stronger than the sum of our parts.

The Customer Service Specialist is responsible for learning all aspects of the Sales and Customer Service process to provide support and assistance to the primary Customer Base. EIS is growing its presence on the internet and has redesigned the company's site to become a self-service hub, but most of our customers still do not know the great news! We need digitally savvy, customer-focused professionals who can help our customers learn about the new site.

• Respond promptly and empathically to customer inquiries.
• Investigate and troubleshoot complaints, providing effective solutions or escalating complex cases to the proper departments.
• Monitor and resolve open return and credit requests.
• Manage and approve less than minimum quantity sales order requests.
• Monitor and manage new production part process
• Review and enter new Sugar Fabrication quote requests
• Execute daily branch billing including review and loading of carrier tracking information.
• Coordinate with Production to expedite/maintain customer orders
• Coordinate with Quality and Production to ensure Quality requirements are identified
• Provide feedback to management and production regarding customer needs and concerns.

• Proficient in MS Office
• SAP business software a plus
• Requires an associate degree in related business field or equivalent work experience
• Excellent persuasive and communication skills
• Proficient analytical and time management skills
• Strong verbal and written skills
• Able to work in a team environment fulfilling objectives with minimum direct supervision
• Adaptable, proactive, and self-directed
• Able to work in a fast-paced environment

EIS Legacy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Founded in 1946, Electrical Insulation Suppliers was established in Atlanta, GA, as a small, family-owned business serving local motor repair shops. EIS has grown to be North America’s leading specialty distributor, converter, and fabricator of electrical process materials and related parts serving transformer, electric motor, and other electrical equipment manufacturers and their aftermarket, along with electronic, alternative energy, and eMobility markets.

As we've grown to serve a broader audience, EIS has adopted new meaning behind our name:
Engineered & Industrial Solutions. We have over 900 dedicated employees across our business, including many technical experts on thermal management, electrical insulating, conductive and other key process materials to solve the toughest challenges facing the electrical and electronic industries today. Our broad product portfolio, custom engineered fabrication solutions, supply chain services and deep supplier relationships are the foundation that makes us a vital partner in the manufacturing and supply chain processes of our customers.