Key Account Manager

Who We Are

North America’s largest manufacturer and distributor of interior millwork producing and selling interior finishings. We have been steadily growing our footprint and industry leadership for nearly 100 years. Established in 1926, still owned by the founding family, we continue to have the same focus on product excellence and a superior customer experience. We help people transform houses into homes. You’ve probably seen our products in the media featured on tv shows and magazines such as HGTV, Style At Home and House & Home, or by one of our Instagram influencers.

With us, you’re more than just a number. We work hard to create a home for our Metrie family where you are empowered to be your best every day. Your contributions matter to us! We take pride in our culture of learning, ownership, and one team, and are committed to cultivating a diverse and inclusive workplace for everyone. Watch this video to see why our employees feel like they truly belong here:
Feels like a Family – You Tube

The Key Account Manager is primarily responsible for growing wallet share and/or continuing to build customer lifetime value with key strategic accounts. In addition to growing share, another important focus of this role will be to drive demand generation through identifying areas of business development, selling downstream with channel partners, and delivering commercial insights that drive demand for Metrie products and services.

The individual should both build strong relationships and become a trusted advisor with key influencers and decision makers to bring added value to our Channel Partners.

Key Relationships:
The Key Account Manager will report directly to the Sales Manager of the region.

The ideal candidate will be based in the Central/Upstate New York area with the ability to travel throughout upstate NY. Travel may account for up to 50% of the role.

• Achieve financial and customer targets by driving sales and margin growth and improving the overall relationships with customer accounts.
• Actively engage relevant stakeholders to generate interest in Metrie products/services, create demand, and help Channel Partners convert and service demand.
• Create and execute strategies to increase the sustainable profitability and drive top and bottom-line growth of accounts.
• Act as a brand advocate by managing the Metrie brand touch points to drive brand value and awareness; leveraging an insight-driven, customer-centric approach (i.e., Challenger Selling) to generate awareness and interest for Metrie products/services among targeted Channel Partners.
• Contribute to the delivery of quarterly and annual sales results that meet or exceed the region targets.

• Door experience
• Bachelor’s degree or equivalent work experience within the building products, interior finishing, construction, architect, interior design, or other related fields preferred
• Love to work in an outside sales environment
• Experience in dealing with purchasing agents, senior buyers and small business owners
• You have a passion for customer service and enjoy building rapport with prospective and existing customer
• You are passionate about learning, growing your knowledge and skills and have strong analytical skills.
• Values matter to you. You bring your true self to work and live by ours values – passion, respect, integrity, collaboration, and excellence.
• You demonstrate exceptional verbal and written communication skills
• You have excellent organizational skills and effective time management to succeed in a fast-paced environment
• You are proficient in web-based computer systems (SAP, Hub Spot and Microsoft Office Suite
  - Teams, Outlook, PowerPoint, Excel)
• You have a valid driver’s license for…