Public Safety Dispatcher

Dispatcher at the Department of Public Safety

Embedded in the University of Rochester's ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Responsibilities:

Operates a Public Safety Department Communications Center to provide for the protection of University property, University students, visitors, patients and personnel and their property.

About the Role:

The Communication Center at the U.R. Department of Public Safety is looking for skilled dispatchers to boost our emergency response and monitoring efforts. If you're ready to make a difference and thrive in a fast-paced environment, this role is for you!

What You'll Do:

• Answer calls from University officers, staff, students and the public
• Use dispatch software and manage alarm/surveillance systems
• Coordinate communication between University Officers and local law enforcement
• Monitor CCTV cameras and handle fire/burglary alarms

Who We're Looking For:

• Someone who excels in high-pressure situations and is great at multitasking
• A person with strong critical thinking skills and a passion for helping others
• Prior experience with dispatch systems is a plus- ex:
  
  CAD
• Ability to stay calm and composed during emergencies

What You Need:

• High School Diploma
• Valid NYS Driver's License
• Preferred experience in Dispatching, Emergency Response or First Responder roles
• Excellent communication and multitasking skills
• Ability to make quick decisions and work well in a team
• Fast and accurate keyboard data entry skills

Schedule:

• Flexible hours needed due to 24/7 operations - Dispatchers must maintain flexible schedules to accommodate operational requirements.
• Flexibility to work all shifts, including weekends and holidays

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics).

This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.