Installation Coordinator

About Us

Service Pros Installation Group is a family‑owned business headquartered in Charlotte, NC. We are committed to positively impacting those we serve by putting the needs of our coworkers and customers ahead of our own. We act as the exclusive flooring installation provider for Lowe’s Home Improvement and have workrooms across the Southeast, Northeast, and Midwest.

The Flooring Installation Coordinator is a customer‑facing role focused on ensuring customer satisfaction. The Coordinator partners with Lowe’s Installed Sales staff and Service Pros Installation Group contractors to review contracts, ensure product delivery, schedule installs, oversee the installation process, and follow up with customers.

• Review work orders for accuracy, verify information, and resolve labor or product issues.
• Schedule customers and contractors for installations and other appointments.
• Review project details with the appropriate contractor prior to installation.
• Receive and resolve customer complaints, issues, and conduct follow‑up calls.
• Ensure inventory levels are maintained and stage materials for crew load‑outs.
• Load and unload trucks with a forklift, pallet‑jack, or manually as needed.

• High‑school diploma or GED and 1–2 years of related experience and/or training; customer‑service experience is a plus.
• Basic tech skills: use multiple computer screens, database, spreadsheet, email, and word‑processing software/Microsoft Office.
• Ability to remain organized and efficient to support contractors and customers.

Day shift.

• Dental, Disability, Life, Medical, and Vision Insurance
• 401 K Company Match
• Paid Time Off (PTO)
• Holiday Pay

• Physical ability to lift 75 lbs and work in non‑climate‑controlled environments.