Dispatcher, Trades ​/ Skilled Labor

Dispatcher

We are seeking a highly organized and customer-focused Dispatcher to join our team. The Dispatcher plays a critical role in coordinating service calls, scheduling technicians, and ensuring efficient daily operations. This position requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

• Schedule and dispatch service technicians for service calls
• Coordinate technician schedules to maximize efficiency and meet customer expectations
• Communicate with customers regarding appointment times and service updates
• Monitor technician progress throughout the day and adjust schedules as needed
• Enter service calls, customer information, and job details into dispatch software
• Provide technicians with job information, directions, and customer notes
• Maintain clear communication between customers, technicians, and management
• Handle incoming service calls and adjust schedules accordingly
• Maintain accurate records of service calls, work orders, and technician activity
• Review technician timecards
• Ensure that all paperwork needed to complete and bill work order is collected and passed on to billing within 24 hours

• Previous dispatching experience in plumbing, HVAC, construction, or service industry preferred
• Customer service experience required
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong work ethic
• Positive, team-oriented attitude
• Experience using Service Titan a plus

• Competitive pay
• Comprehensive health insurance (including dental and vision)
• Health Saving Account with company contribution
• Paid Life Insurance
• 401(k) plan with company matching
• Generous paid time off
• Paid Holidays

Since 1999, Ryan Plumbing & Heating has provided various mechanical and energy system solutions to property owners in the Greater Rochester, NY region. We are dedicated to delivering exceptional HVAC, heating, and air conditioning solutions through our skilled technicians and unwavering commitment to customer satisfaction.

We offer a great working environment and company culture that values the growth and professional development of our employees while providing a place for customer relationships to thrive.

If you are ready to contribute to a thriving company that values integrity and customer satisfaction, we invite you to apply at Ryan Plumbing & Heating today!

Stage 1:
Applied

Stage 2:
Review

Stage 3:
Interview

Stage 4:
Hired

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