Field Service Technician

Field Service Technician

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry's source for food service news and trends. Our mission is to delight our guest. Every meal. Every day. Our core values are exceptional, hospitality, collaboration, responsibility, and innovation.

The Field Service Technician will be responsible for transport, installation (if applicable), and maintaining equipment, replacement parts, tools, and micro market and office coffee equipment in an organized and structured manner. The Field Service Technician is responsible for in field rebuilding of vending, micro market, and office coffee equipment.

• Responsible for repairing and installing vending, office coffee, and micro market equipment to promote continuous operation of the machines.
• Transports equipment, installs replacement parts, and performs repairs using tools and other vending equipment at various accounts/locations throughout the region using a company vehicle.
• Troubleshoots to restore malfunctioning machine to working order in the field.
• May include swapping failed equipment, cleaning, preventative maintenance, and minor adjusting of the malfunctioning component of the machine.
• Communicates professionally with dispatchers and clients.
• Will run electrical wire and plumbing tubes as needed.
• Responds promptly to customer needs/requests with the goal of ensuring customer satisfaction.
• Supports a service-oriented environment that leads others to improve their service actions.
• Maintains positive and enthusiastic attitude with co-workers and customers.
• Follows through with action when a customer makes a special request or asks questions.
• Continuously seeks to exceed customer expectations and anticipates their needs ahead of time.
• Additional projects and assignments as needed.

Ingredients for thriving include a high school diploma or GED, experience repairing vending, coffee, or small machines, basic knowledge of electrical, plumbing, refrigeration, HVAC, or electronics, a valid, clean driver's license (Chauffeur's License may be required – MI only), and the ability to pass Department of Transportation (Use the "Apply for this Job" box below). (MI, IN, PA, and NY only).

• Ability to lift 75–100 pounds.
• Perform physical tasks such as standing, climbing, crouching, bending, kneeling, and twisting.
• Comfortable working and driving in various environments and weather conditions.

We offer a range of benefits for eligible team members, including health coverage – medical, dental, and vision; voluntary life/AD&D, short-term and long-term disability, critical illness; 401(k); paid time off; wellness programs; and additional perks.