Install Manager

Top Line Heating & Air
Starting at $85,000+ (Base $85K–$95K + Bonus Potential)
Full-Time Monday–Friday + Flexibility (Some Saturdays Required)

At Top Line Heating & Air, we’re growing fast and looking for a goal-oriented, high-achieving Location Manager who thrives in a fast-paced, field-driven leadership role. If you’re passionate about delivering exceptional customer service, leading high-performing teams, and driving operational excellence—we want you on our team.

Medical benefits starting the 1st of the month after hire

401(k) with company match

Paid vacation & paid holidays

Strong, supportive, family-oriented culture

The Install Manager – Residential HVAC Installation owns full operational execution for our residential installation division. You will ensure all scheduled installs are completed on time, on budget, and done right the first time.

This is a field-first leadership role—you’ll lead from job sites, coach teams in real time, and build a culture of accountability and performance.

Own performance using COTIF (Complete On Time In Full)

Ensure installs:

Start on time

Are completed same-day when scheduled

Eliminate install rollovers, callbacks, and warranty issues

Ensure accurate job closeouts for revenue reporting

Set daily expectations for:

Job completion standards

Conduct job site visits, ride-alongs, and coaching sessions

Ensure accurate revenue reporting through job completion

Own key metrics:

Revenue vs. projection

Callback & rollover rates

Enforce Accounts Receivable collection processes in the field

Monitor customer satisfaction and resolve escalations quickly

Build a culture of ownership, urgency, and accountability

Develop team members:

Promote top performers and address low performance

COTIF (Primary Metric)

Install & warranty callback rates

Install rollover rate

Inventory variance

AR collection compliance

Safety adherence

3+ years of HVAC installation or field leadership experience

Proven success managing crews and job site execution

Strong knowledge of residential HVAC systems & install processes

Ability to lead in the field and make real-time decisions

Excellent communication, coaching, and conflict resolution skills

EPA Certification

Valid Driver’s License

Ability to train full HVAC installations

Ownership mindset—no excuses, only solutions

Field-driven—lead where the work happens

Direct communicator—clear, firm, and constructive

High urgency—fast-paced and results-driven

Process-oriented—build scalable systems

Performance-focused—results over activity

Quarterly Bonus (target ~10% annually):

70% COTIF performance

20% Inventory control

10% Safety