Field Service Technician
Job in
Rochester, Monroe County, New York, 14603, USA
Listed on 2026-09-02
Listing for:
Canon U.S.A
Full Time
position Listed on 2026-09-02
Job specializations:
-
Trades / Skilled Labor
Field/Service Technician, Maintenance Technician / Mechanic, Installation Technician
Job Description & How to Apply Below
Canon U.S.A. seeks a Field Service I Technician to install, maintain, and repair digital imaging and printing equipment for business customers. Based in the field, you'll diagnose issues, perform preventive maintenance, replace parts, and calibrate systems to ensure peak performance. You'll train end users on basic operation, document all service activities, and communicate clearly with customers and support teams. This role suits candidates with strong electromechanical skills, solid customer service, a valid driver's license, and interest in Canon's innovative imaging technologies.
Responsibilities
- Install, configure, and test Canon imaging and printing equipment at customer locations
- Diagnose hardware, software, and connectivity issues and perform timely repairs
- Conduct preventive maintenance, adjustments, and calibrations to maximize uptime
- Replace and configure parts, consumables, and modules according to service standards
- Educate end users on basic operation, care, and troubleshooting of equipment
- Document service activities, parts used, and findings in service/ticketing systems
- Coordinate with technical support and logistics teams to resolve complex issues
- Maintain company tools, vehicle, and inventory in safe, organized condition
- Adhere to safety, quality, and data security procedures at customer sites
- Foster positive customer relationships through professional communication and reliable service
Required Skills
- Electromechanical troubleshooting
- Printer and copier repair
- Basic networking (TCP/IP)
- Reading service manuals and schematics
- Customer service
- Use of diagnostic tools and meters
- Preventive maintenance
- Ticketing and service documentation
- Time management
- Safe handling of electrical components
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