Supportive Service Coordinator

Description

We provide high quality services from skilled nursing and restorative care to housing, assisted living and community-based wellness programs. We are committed to meeting each individual’s needs, in a culturally competent manner, supporting family and loved ones through transitions, and fulfilling our pledge…

Life. Inspired Every Day.

Downtown Rochester Location

Full-Time 37.5 Hours Service Coordinator Role

Starting Rate: 24.50/hourly

Episcopal Senior Life Communities is dedicated to its staff, and we show it by providing incredible benefits! Winner of the 2024 Best-in-Class Employer award, ESLC was recognized for its comprehensive approach to benefits, compensation, and employee experience.

• Your Health & Well-being: We take care of you. We offer 100% employer-paid medical insurance for High-Deductible Health Plan (HDHP) for single-subscribers.
• We also offer Health Saving Accounts (HSA) with Weekly Employer Contributions. Alternatively, we also offer Flexible Spending Accounts (FSA).
• Additionally, staff are eligible for dental insurance with orthodontist coverage.
• 401(K) with Company Match: 100% company match on the first 3% of your contributions.
• Competitive Pay Rates: We offer competitive rates that reflect your skills and experience. ESLC processes payroll on a weekly basis.
• Tuition Assistance: Our tuition assistance program provides financial support for courses and degrees that will help you grow professionally with us.
• ETO (Earned Time Off): Generous ETO plan that accrues on a weekly basis for use after 90 days of employment.
• Paid Holidays: ESLC has six designated holidays and one floating holiday.

Additionally, ESLC offers voluntary benefits and insurances such as Short-Term Disability, Vision, Employee Assistance Program, and On-Site Workforce Success Coaches.

The Service Coordinator is responsible for working cooperatively with older adults and their supports to identify goals and locate the specific support services that enhance their well‑being and maintain ESSHI funded housing in our Supportive Housing Program. ESSHI known as the Empire State Supportive Housing Initiative is a grant funded housing program that provides housing to 55+ adults who are homeless or at risk of being homeless with active Medicaid who can benefit from service coordination services.

• Support and closely coordinate all care needs with the Participant, his/her natural support, other community providers and any medical professionals as needed.
• Complete Health and Wellness Assessment and care plans at time of move in and every 6 months.
• Use Health and Wellness Assessments and care plans to help Participants reach desired goals.
• Participate in food delivery and distribution to residents.
• Facilitate support groups.
• Participate in team meetings to ensure communication with the team on a bi‑weekly basis.
• Participate and possibly facilitate required and requested meetings between Participant, natural supports, service providers, and any other designated individual.
• Document all encounters with the program Participants, participant providers, other agencies, and supports.
• Ensure each Participant has the tools and support needed to maintain housing in the community.
• Facilitate referrals for indicated services (e.g., social services such as housing assistance, vocational rehabilitation, substance abuse treatment, day program, medical doctors).
• Complete all required documentation pertaining to any service the individual is enrolled in and be able to meet all required timelines and time frames in accordance with the program regulations.
• Assist Participants in attending programs using both verbal encouragement and providing in‑person support during programs, as needed.
• Inform residents of local resources including the ESLC Neighborhood Program. Then support Participants and Neighborhood Program Participants in the program.
• Cross training and cross coverage for Medicaid Waiver Service Coordination Programs (Traumatic Brain Injury and Nursing Home Transition Diversion) as needed.
• Attend weekly, monthly, and quarterly meetings.
• Ensure Participants always maintain active Medicaid and assist with benefit…