CUSTODIAN

East House is a dedicated non‑profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long‑term recovery.

The Custodian assists staff by performing a variety of facility and grounds cleaning tasks to maintain a clean, safe, and welcoming environment for clients, staff, and visitors.

• Clears program and agency offices, including sweeping, mopping, vacuuming, dusting, trash and recycling removal, kitchen appliance cleaning, and bathroom sanitation.
• Monitors and replenishes program cleaning supplies.
• Disinfects telephones and other high‑touch surfaces.
• Completes monthly office inspections for safety and reports emergency needs.
• Periodically cleans refrigerators and freezers.
• Assists with preparation and cleanup for large program activities.
• Washes windows as needed.
• Maintains confidentiality regarding clients, staff, and agency information.
• Presets self with poise, maturity, diplomacy, and respects cultural differences.
• Sweeps walkways, shovels snow, and picks up litter to ensure safe and neat grounds.
• Maintains storage and supply areas in a neat and orderly fashion.
• Stocks rooms and fulfills supply requests as needed.

• Follows all applicable policies, federal and state laws, and East House compliance standards.
• Collaborates with the Office of Ethics, Compliance & Quality to address non‑compliance, and document corrective actions.

Note:

This job description may not cover all job duties and is subject to change without notice. Job duties, responsibilities, and/or activities may change at any time with or without notice.

• High school diploma or GED required.
• Prior custodial/cleaning experience strongly desired.
• Equivalent experience in lieu of education.

• Manual dexterity sufficient to use hand‑operated equipment.
• Valid NYS driver’s license with a safe driving record and access to a personal vehicle.

• Represents the organization professionally and aligns with its mission.
• Performs work with integrity and in compliance with established processes, procedures, and regulations.

• Takes responsibility for all work activities and personal actions.
• Follows through on commitments; implements decisions that have been agreed upon.
• Maintains confidentiality with sensitive information.
• Acknowledges and learns from mistakes without blaming others.
• Recognizes the impact of one’s behavior on others.

• Values and appreciates the unique backgrounds, experiences, and perspectives of every individual.
• Actively includes others in conversations and decision‑making, fostering connections by learning about others’ interests, and celebrating achievements to make individuals feel valued.
• Listening without judgment, communicating and interacting politely and civilly, and acknowledging others’ contributions to show appreciation and build trust.
• Offering help, encouraging collaboration, and creating safe spaces where everyone feels comfortable sharing ideas and concerns.

Traditional office and/or residential environment. Occasionally subjected to pressure due to time demands. May have to travel to various program locations which may not be accessible for individuals with reduced mobility.

The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, ability to reach above or below shoulders, use hands to type and/or perform light lifting (up to 25 lbs.),

and occasional stair‑climbing.

East House encourages diversity in the workplace; we are an Equal Opportunity Employer.

Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability