Case Manager - Refugee Post Resettlement

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Position: Refugee Post-Resettlement Case Manager

Location: 87 N. Clinton Avenue, Rochester, NY

Department: Refugee, Immigration, and Employment (RIES)

Employment Type: Full Time

Salary: $20.50 - $21.50 / hour

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs.

If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special!

Under general supervision from the Program Manager, the Post-resettlement Case Manager provides transitional services for refugees and other eligible participants in the New York State Refugee Resettlement Assistance Program. The Transitional Case Manager works in coordination with other agency staff as well as community partners, volunteers, and service providers to connect refugees with appropriate services to help them attain self-sufficiency.

• Provides appropriate information in response to queries regarding program services.
• Screens potential clients for eligibility for state, federal or other programs.
• Provides intake and completes program applications.
• Conducts needs assessment to eligible clients.
• Provides referral to appropriate departmental, agency, or external programs.
• Provides direct assistance services including counseling, advocacy, intervention, facilitation, transportation, and other program allowable services.
• Documents service provision through case log entries, maintains client casefiles, and secures appropriate documentation per program requirements.
• Enters and updates client and program data in program, NY state database, and other tracking platforms.
• Participates in regular program quality assurance practices and keeps track of quality assurance activities.
• Assists the program in preparing for internal and funder monitoring.
• Adheres to agency case management principles, resettlement program service delivery philosophy, and internal program manuals.
• Helps with case management services in resettlement program if needed.
• Assists in the preparation and submission of required reports.