Mobility Mentor - To Success

Mobility Mentor – Steps To Success

We are Hiring!

Location:

Rochester, NY

Department:
Steps To Success Rochester

Employment Type:

Full-Time, 40 hours

Schedule:

M-F, 9am-5pm

Salary: $/hr.

About the role:

The Steps to Success is a bold, new program grounded in the nationally recognized EMPath Mobility Mentoring® model—designed to help low-income families achieve long-term economic self-sufficiency and overall well-being. This community collaborative initiative offers a powerful opportunity to lead transformational change for families residing in targeted zip codes within the City Of Rochester.

The Mobility Mentor will partner with enrolled program participants for up to two years, fostering a relationship built on trust, respect, and participant-driven progress. Mentors support participants in setting and pursuing personalized goals across key life domains, including:
Housing, Supportive social networks, Health, Savings and debt, Education and skill development, and Employment. Mentors engage participants through structured coaching, action planning, access to supportive services, financial incentives, and skill-building experiences. The approach is holistic and strength-based, helping participants build self-efficacy and develop the skills and confidence necessary to navigate setbacks and stay on a path toward long-term stability. This role offers a unique and rewarding opportunity to be part of a team of Mentors at CCFCS and from other organizations that empower families to achieve transformational change in their lives and communities.

Essential Duties and Responsibilities:

Participant Recruitment & Engagement

• Promote outreach strategies and participate in recruitment activities to achieve participant enrollment goals.
• Conduct intake and selection processes for new participants.
• Build and maintain long-term, trusting relationships with participants.

Case Management & Goal Planning

• Partner with participants in the creation of individualized goals and action plans tailored to each participant.
• Provide ongoing case management, supporting participants across a broad set of social determinants of health.
• Monitor and evaluate participant progress and outcomes.
• Facilitate referrals to community service providers and ensure coordination of needed resources.

Job Readiness and Placement

• Complete job readiness assessments and follow through with job preparation support.
• Connect participants with workforce initiatives (i.e., Rochester Works) and business community/employment opportunities.
• Promote employment retention through post-employment services.

Program Facilitation & Participant Support

• Conduct individual counseling sessions, group meetings, prevention education, and developmental workshops.
• Support the coordination of special events such as community learning and graduation ceremonies.

Data Management & Compliance

• Maintain accurate and up-to-date participant and program records.
• Utilize community-wide software systems to track referrals and service coordination.
• Participate in case reviews and audits to ensure compliance with program processes and standards.
• Maintain strict confidentiality of client and program information.

Organizational Participation & Professional Development

• Attend relevant agency meetings, trainings, and workshops.
• Actively pursue ongoing professional development through reading, in-service learning, and external conferences.
• Demonstrate alignment with the agency's Mission, Vision, Values, and Strategic Plan, including the core competencies of being collaborative, community-focused, innovative, entrepreneurial, culturally competent, and inclusive.

Note:

The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.

Requirements

Qualifications:

Education: Bachelor's Degree preferred. Associate degree required, or an equivalent combination of experience and education will be considered.

Experience: 3 years of experience performing mentoring/coaching and participant navigation functions in support of a human services program preferred.

Knowledge of local network…