Migrant Services Case Manager

Overview

Under the supervision of the Housing Initiatives Supervisor, the Migrant Case Manager supports migrant families in Monroe County by ensuring they are welcomed into the community, informed about available resources and services, and connected to essential support needed to achieve stability and self‑sufficiency. The role works closely with community-based organizations, service providers, landlords, schools, healthcare systems, and other partners to help families access safe and affordable housing, healthcare, education, employment resources, transportation, financial assistance, and other critical services.

The position also assists families in navigating life in the Rochester area while addressing immediate needs and promoting long‑term community integration and well‑being.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Reports to the Housing Initiatives Supervisor.
• Support migrant families arriving in Monroe County by providing a positive introduction to the community and available resources.
• Assist migrant families in securing safe, sanitary, stable, and affordable housing within the Rochester and Monroe County area.
• Coordinate emergency and supportive financial assistance to address immediate family needs, including transportation, food, clothing, household items, and other essential resources.
• Connect families to community‑based services and support, including healthcare, mental health services, public benefits, schools, childcare, employment programs, legal services, and language access resources.
• Provide ongoing case management services to support family stabilization, community integration, and progress toward self‑sufficiency.
• Coordinate housing‑related assistance, including rental subsidies, security deposits, first month’s rent, utility assistance, and landlord communication as applicable.
• Assist families with navigating immigration‑related appointments, applications, notices, and referrals to appropriate legal or advocacy services when needed.
• Conduct community orientations to educate families on transportation, school systems, healthcare access, tenant rights and responsibilities, public safety, and available community resources.
• Support participants in obtaining employment, vocational training, educational opportunities, and workforce development services to encourage long‑term stability and independence.
• Maintain accurate and timely case notes, documentation, service plans, referrals, and reporting requirements in accordance with program standards and funding guidelines.