Program Assistant; Overnight

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Full Time New York, NY, US

30+ days ago Requisition

Salary Range: $52,050.00 to $52,050.00 Annually

Lenox Hill Neighborhood House, widely recognized as one of New York’s premier human services providers, is a settlement house founded in 1894 that provides an extensive array of effective and integrated services—social, educational, health, housing, mental health, nutritional and fitness—which significantly improve the lives of 16,000 people in need each year, ages 3 to 103, on the East Side of Manhattan.

Our clients include older adults, unhoused and formerly unhoused adults, children and families, disabled persons, adult learners and more.

Located on the Upper East Side of Manhattan in the historic mixed‑use Park Avenue Armory, Lenox Hill Neighborhood House’s Women’s Mental Health Shelter is a 24‑hour program that addresses the critical issues facing 80 homeless women, aged 45 and over, who have histories of mental illness. Through a comprehensive continuum of care and programming that includes social work services, medical, nursing and psychiatric care, specialized peer support, housing placement, benefits assistance, arts and recreation and food and nutrition programs, our talented, multi‑disciplinary team comprising social workers, mental health clinicians, nurses, psychiatric providers, peer advocates and program assistants helps clients to transition from homelessness to permanent housing.

Reporting to the Program Coordinator, the Program Assistant is an integral member of the Women’s Mental Health Shelter, joining a multidisciplinary team to support the day‑to‑day operations of the program and our clients. The role has primary responsibility for all administrative, customer service and operational functions of the Shelter.

• Interface daily with clients by delivering excellent customer service—greeting and orienting clients, responding to questions and addressing immediate needs.
• Support clients with activities of daily living, including assistance with laundry, maintaining and decluttering dorm areas, and observing client‑administered medications.
• De‑escalate on‑site crises and conflicts through problem‑solving and conflict‑resolution techniques and accurately document incidents clearly with detailed summaries in a timely manner.
• Perform required physical tasks, such as serving meals, distributing supplies, and assisting with bed packing and dorm set‑up.
• Assist clients with the shelter intake process, identifying priority concerns and providing additional supports as needed.
• Facilitate day‑to‑day operations of the Women’s Mental Health Shelter and ensure they are conducted in accordance with high‑performance standards and government regulations.
• Collaborate with Lenox Hill Neighborhood House staff from a variety of departments and disciplines.
• Complete all other responsibilities and duties as assigned by the Program Coordinator and Director of Operations.

The ideal Program Assistant thrives in a highly social and busy community setting and is willing and able to work a fast‑paced schedule that includes evenings, weekends, and some holidays due to the Shelter’s 24/7 operating schedule. The candidate must possess strong communication, organizational, customer service and administrative skills and be able to multi‑task in a fast‑paced environment. The position requires a bachelor’s degree, with relevant experience in homelessness services, behavioral health, substance use services or residential support preferred.

Fluency in Spanish is ideal. This is a 1199

SEIU union position with a competitive salary and a comprehensive benefits package.

Given the 24/7 operating schedule and expansive needs of our clients, we are actively recruiting for the 11 pm‑7 am, Thursday night‑Monday night shift (off Tuesday night and Wednesday night).

• Comprehensive health insurance choices for staff and their families—at no cost to staff.
• Extensive paid time off—25 days’ vacation; 12 holidays; and substantial sick…