Upward Mobility Program Adult Mentor

Summary of Responsibilities

Under the direct supervision of the Focus on Self‑Sufficiency Department Director, the Adult Mentor assists in coordinating, implementing, and monitoring the assigned services and activities offered through the Rochester Step to Success Program component of the Focus on Self Sufficiency Department (FSSD). The Adult Mentor provides support to program participants seeking economic mobility and self‑sufficiency through program participation and services. The Adult Mentor serves as a staff liaison that connects participants with resources and opportunities that promote personal, educational, vocational, and financial development, and self‑sufficiency.

The Adult Mentor works in the capacity of a “life‑coach” to help facilitate positive behavioral changes that help consumers take ownership in transitioning into greater independence and sustainability.

• Education: Bachelor’s Degree preferred; an Associate degree required in Social Work, Counseling, Mental Health, Human Services, or related discipline. An equivalent combination of education and work experience will be considered.
• Experience: A minimum of three (3) years of experience performing mentoring/coaching and participant navigation functions is required. Experience with case management, service coordination, assessments, coaching and counseling, soft skills, financial literacy, housing related resources, community outreach, information & referral services preferred. Must have experience and knowledge of effective service delivery strategies including outreach, intake, motivational interviewing, screening, assessment practices, consumer engagement, and service coordination.
  
  Requires experience with goal setting, service planning, and navigational services. Requires good judgement and decision‑making skills; the ability to recognize support networks; and the ability to work with individuals in promoting self‑sufficiency and personal development.
• Recruitment & Engagement: Promote and participate in recruitment activities to achieve enrollment goals. Conduct intake for new participants. Build and maintain long‑term, trusting relationships with participants.
• Data Management & Compliance: Maintain accurate and up‑to‑date participant and program records. Utilize community‑wide software systems to track referrals and service coordination. Participate in case reviews and audits to ensure compliance with program processes and standards.
• Goal Planning and Case Management: Demonstrated experience and knowledge of best‑practices in case management, case conferencing, counseling, asset building, life‑skills, and mentor relationships, is required. Familiarity with crisis‑management and/or disaster‑case management approaches is a plus. Partner with participants in the development of their goals and action plans. Provide ongoing support to participants across a broad set of social determinants of health.
  
  Monitor and evaluate participant progress and outcomes. Facilitate referrals to community service providers and ensure coordination of needed services.
• Must possess good organizational and planning skills; and be attentive to details. Requires good administrative, analytical, negotiations, evaluative and problem‑solving skills. Must be able to handle multiple tasks with tact and diplomacy; and manage multiple priorities with fixed deadlines. Requires flexibility and ability to work in fast‑paced environment; and must be able to implement appropriate changes when needed. Requires the ability to work independently, as well as a member of a work team.
• Experience in educational and career vocational development is strongly preferred. Demonstrate some familiarity with local occupational, educational, and labor market information and laws, vocational testing and career interest assessment inventory instruments and resources. Familiarity with Civil Service exams, high school equivalence, and testing process are helpful. Knowledge of financial literacy, credit establishment and repair, and banking processes preferred. Job placement and knowledge of educational, workforce initiatives (e.g., Rochester…