Shelter Worker​/Resident Assistant - Women's Shelter; On Call

Overview

Under the direct supervision of the Program Manager, the Resident Assistant will provide support to Hope House residents and create a hospitable and safe environment in the shelter. On Call Residents must agree to work at least one 8-hour shift per month, and cover at least 3 Salvation Army holidays throughout the calendar year.

• Provide support to shelter residents.
• Monitor the activities of the residents within the shelter environment. Complete daily shift log checklist during your shift. Review and record the communication log each shift.
• Conduct security wanding upon resident admission, as well as random wand checks.
• Monitor the physical facility by making rounds every half hour and conducting periodic inspections to ensure rooms are clean, the facility is secure, and residents are abiding by house rules.
• Make referrals to alternative emergency shelter providers when program beds are unavailable.
• Maintain basic record keeping responsibilities, including performing electronic intakes in the database and completing accurate time sheets in a timely manner.
• Check your individual work email daily.
• Attend and participate in monthly staff meetings and resident meetings.
• Attend relevant in-service trainings/conferences, as requested.
• Complete all mandatory training (in-person and online) in a timely manner.
• Clean linens and maintain cleanliness of the facility (inside and perimeter).
• Other duties as assigned.

• Minimum of High School Diploma/GED; an Associate Degree is preferred.
• Crisis intervention, interpersonal and communication skills are needed.
• Ability to work in a continually changing and challenging environment.
• Flexibility in personal work schedule; must be available for relief hours as needed.
• Basic computer skills required for completion of intakes, time sheets, email, and daily logs.