Case Manager – Part Time (28 hrs/week Job Rochester area,City of Rochester New York USA,Social Work

Position: Case Manager – Part Time (28 hrs/week)
Location: City of Rochester

Overview

Under the direct supervision of the Director of Operations, the Case Manager provides case management services to the tenants residing in the Railton Residence. This position collaborates with the Part-Time Tenant Support Coach. Services and referrals for tenants will include, but are not limited to:

Services and Referrals

In-house case management
Care coordination
Budgeting and money management
Life skills development
Goal setting
Job readiness
Healthcare Wellness referrals
Employment support (referrals, application assistance, interview education) and resume prep
Public transport passes for recovery meetings, job interviews, etc.
Access to our Emergency and Family Services resources
Spiritual guidance and counseling referrals
Provision of peer and volunteer support
Work closely with the Continuum of Care (CoC) and other local entities to coordinate placements for qualifying individuals.

Essential Duties and Responsibilities

Identify, and assess tenant needs. Advocate to ensure that referral services are provided and accessible to tenants.

Develop an individualized service plan (ISP) for each tenant and ensure periodic review of goals.

Provide individual and group crisis counseling support and guidance.

Conduct Case Management related client groups either directly or co-facilitate with community organizations.

Provide information and refer tenants to relevant community social services for medical, mental health, substance abuse, educational and vocational public assistance.

Maintain tenant records and documents relative to the interview/counseling meeting and subsequent progress/status reports in accordance with Salvation Army and contract requirements.

Develop and maintain effective working relationships with other local community social service providers (e.g., Dpt. of Human Services, Veteran’s Administration, etc.). Represent the program in the community as requested and as approved.

Report observations to supervisor on trends of the homeless, their service needs, effectiveness of referrals, etc.

Maintenance of Railton Residence program data.

Maintenance of HMIS data entry including case management records (intakes, transfers, discharges, etc.)

Compile monthly Salvation Army statistical reports in a timely manner.

Collaborate with property management staff for program/rent related issues.

Attend staff meetings, in-service conferences, seminars, training programs, and other Salvation Army informational meetings as required.

Complete all mandatory training (in-person and online) in a timely manner.

Position will ensure that:

90% or more tenants remain stable in PSH or exit to other permanent housing.
80% or more are accessing support services.
75% or more will maintain or increase their income or skill.
Tenants improve both physically and mentally.
Tenants have social and community connections.

Other duties as assigned.

Other Duties

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice due to business needs.

Special Skills, Certificates, Licenses, Registrations

Bachelor’s degree in human services preferred (Social Work, Psychology, Sociology, Criminal Justice, etc.) with 2 years case management experience required. Will consider Associates with experience.
Requires experience working with and providing advocacy for vulnerable populations, as well as an understanding of barriers faced by those who are homeless.
Concern and sensitivity toward vulnerable populations
Knowledge of social service resources.
Must be proficient with Microsoft Office 365 suite of applications and other standard data collection systems.
Ability to collaborate effectively with external service providers.
Certification in Standard First Aid and CPR.
Hepatitis Vaccination or declination (within ten days of hire).
Must possess strong organizational abilities and attention to detail.
Excellent communication and problem-solving skills.
Valid New York State Driver License for transport of residents, as needed.

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Case Manager – Part Time (28 hrs​/week

Case Manager – Part Time (28 hrs/week