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Social Care Network Housing Performance Manager
Job in
City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listed on 2026-07-30
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-30
Job specializations:
-
Social Work
Human Services/ Social Work
Job Description & How to Apply Below
Responsibilities
- Serve as the subject‑matter expert on all housing services under the NYS 1115 Social Care Demonstration Waiver.
- Operationalize housing‑related program requirements, workflows, performance standards, and documentation expectations.
- Ensure Housing Service alignment with NYS DOH, CMS, and Lead Entity housing policies and requirements.
- Monitor policy updates and translate them into actionable procedures.
- Provide technical assistance, coaching, and troubleshooting to external Housing Service Providers.
- Support onboarding and operational readiness of Housing Service Providers.
- Conduct provider touchpoints and offer problem‑solving support.
- Participate in quality assurance and continuous improvement.
- Partner with the Training Lead to co‑design housing‑related curriculum and job aids.
- Deliver training to contracted partners and internal staff.
- Identify gaps and guide targeted training to enhance quality and capacity.
- Review operational, encounter, quality, and outcome data.
- Collaborate with analytics teams to evaluate housing services performance.
- Support corrective action planning when performance issues arise.
- Coordinate with Care Navigation, Network Management, Compliance, IT, and Quality teams.
- Support complex housing cases requiring higher‑level coordination.
- Perform additional related responsibilities as needed to support the goals of the Social Care Network initiative.
- Bachelor's degree in relevant field, or equivalent experience required.
- 2+ years direct care service delivery with Medicaid or similar populations.
- 5+ years housing services, supportive housing, tenancy supports, or Social Determinants of Health (SDoH) experience.
- Strong knowledge of NYS housing systems and Medicaid‑related housing services.
- Experience providing technical assistance or program support to providers.
- Experience training or facilitating learning for adult learners.
- Familiarity with HIPAA, data security and privacy, and IT compliance.
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