Community Living Skills Coach

Community Living Skills Coach

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery, while upholding our humanistic, optimistic, progressive, and collaborative values rooted in integrity.

The Community Living Skills (CLS) Coach provides education, training, and support to residential clients to help them maintain the most independent community living possible.

Responsibilities

Services That Address Client Goals

• Partner with each client on caseload to pursue Service Plan goals through coaching, teaching, and counseling.
• Collaborate with other East House staff, Regional Planning Consortium (RPC), and housing providers to coordinate services.
• Manage assigned caseload efficiently to maintain accessibility to each client.
• Maintain familiarity with all clients through participation in Case Reviews and communication systems.
• Address client needs during on-duty shifts.
• Assist clients with funding and financial matters.

Health and Safety

• Teach, support, and assist clients with daily upkeep (light housekeeping, cooking, shopping).
• Assist clients in maintaining clean, safe, and sanitary living conditions.
• Support clients in attending medical and therapy appointments; communicate outcomes to appropriate providers.

Safely Managed Medications (as designated)

• Supervise clients in managing medications.
• Adhere to East House medication policies and procedures.

Documentation Standards

• Maintain documentation according to standards set by regulators, funders, and East House policies.

Other Duties:

• Follow all applicable policies, federal and state laws, and East House compliance standards.
• Collaborate with the Office of Ethics, Compliance & Quality to address non-compliance and document corrective actions.

Requirements

CLS Coach

• High School Diploma or GED with 1-2 years relevant experience; or
• Associate's Degree and 1-year relevant experience; or
• Bachelor's Degree with 0–1-year relevant experience.

CLS Coach II

• High School Diploma or GED with 4-5 years relevant experience; or
• Associate's Degree and 3-4 years relevant experience; or
• Bachelor's Degree with 2-3 years relevant experience.

Other Skills/Abilities

• Possess excellent verbal and written communication skills.
• Exceptional customer service skills with commitment to helping others.
• Capability to work cooperatively with culturally diverse clients, staff, and community service providers.
• Basic computer literacy, including the ability to use email, conduct online research, and create basic documents (MS Office Suite including Excel, Outlook and Word).

Licenses/Certifications

• Qualified Health Professional as defined by OMH Residential or OASAS Operating Regulations preferred
• Valid NYS driver's license in good standing with safe driving record and availability of personal vehicle for work

COMPETENCIES

Alignment with East House Values

• Humanistic, Collaborative, Optimistic, Progressive, Integrity.
• Represents the organization professionally and aligns with its mission.
• Performs work with integrity and in compliance with established processes, procedures, and regulations.

Accountability

• Takes responsibility for all work activities and personal actions.
• Follows through on commitments; implements decisions that have been agreed upon.
• Maintains confidentiality with sensitive information.
• Acknowledges and learns from mistakes without blaming others.
• Recognizes the impact of one's behavior on others.

Commitment to Belonging, Respect, and Building a Supportive Community

• Values and appreciates the unique backgrounds, experiences, and perspectives of every individual.
• Actively includes others in conversations and decision-making, fostering connections by learning about others' interests, and celebrating achievements to make individuals feel valued.
• Listening without judgment, communicating and interacting politely and civilly, and acknowledging others' contributions to show appreciation and build trust.
• Offering help, encouraging collaboration, and creating safe spaces where everyone feels comfortable sharing ideas and concerns.

Working Conditions/Work Environment

Traditional office environment. Occasionally subjected to pressure due to time demands. May have to travel to various program locations which may not be accessible for individuals with reduced mobility.

Physical/Mental Demands

The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk,…