Coordinator of Self-Direction Services

Lifetime Assistance – Coordinator of Self-Direction Services

Make an Impact. Create Joy. Shape the Future.

At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it's a chance to transform lives, including your own.

Position Overview:

Job Title:

Coordinator of Self-Direction Services

Location:

Rochester, NY Department:
Community Services

Reports To:

Senior Coordinator of Community

Employment Type:

Full-Time, 40 hours a week - Monday-Friday between the hours of 7 am-5:30 PM; some flexibility is required. Starting Wage: $24.62 - $28.73 per hour

Why You Should Work for Lifetime Assistance:

• No-Premium Health Insurance:
  Access comprehensive healthcare without added cost.
• Education Support:
  Tuition assistance and scholarships — 50% off tuition for two courses per semester, up to $3,000 in scholarship support per semester, micro-credential stipends up to $750, and SUNY partnerships.
• Paid Training &
  
  Coaching:
  
  Start strong with hands-on onboarding and dedicated Success Coach support, e-learning, immersive learning, and continuous paid training.
• Career Growth:
  Defined pathways for promotion, leadership development programs, and personalized coaching.
• Work-Life Harmony:
  Generous paid time off and schedules that support your personal and professional life.
• Join a Caring Culture:
  Be a valued part of a team that treats both people supported and employees with respect, compassion, and inclusion.

Your

Core Responsibilities:

• Act as the main liaison between individuals supported, families, DDRO, OPWDD, Housing Subsidy agencies, and Fiscal Intermediary (FI) agencies.
• Supervise and provide ongoing support to assigned Brokers, FIs, and Housing Subsidy Liaisons; track training and ensure certifications remain current.
• Provide orientation and ongoing training to Self-Hired staff and individuals supported as needed.
• Support community outreach efforts, attend and host informational sessions, and meet one-on-one with potential Self-Direction participants and their families.
• Coordinate timely billing and reimbursements for Brokering, FI services, and Housing Subsidies in alignment with OPWDD and agency requirements.
• Ensure that all services provided are aligned with approved PRA budgets and Life Plans; monitor spending and offer feedback to Brokers and FI staff.
• Support a caseload and assist with payroll, self-direction tasks, training needs, and agency projects.
• Address follow-up on any health and safety concerns related to Housing Subsidy, FI, or Broker services, ensuring regulatory compliance.
• Maintain up-to-date documentation, including Life Plans, DDP1, DDP2, LCED, and Housing documents per OMIG, OPWDD, and agency guidelines.
• Conduct routine satisfaction checks, including home visits and phone calls, and take action to resolve any issues.
• Collaborate and communicate effectively with all stakeholders including supported individuals, families, DDRO, service providers, and agency staff.
• Maintain a professional appearance and model behaviors that support inclusive community living.
• Participate in audits, confirm vendor credentialing, complete reports, serve on committees, and perform additional duties as assigned.

What You Bring:

• Bachelor's degree preferred.
• Minimum of 1 year of experience working with individuals with developmental disabilities.
• At least 2 years of supervisory experience preferred.
• Valid New York State Driver's License and reliable transportation.
• Ability to meet Lifetime Assistance driving and transport requirements.
• Strong leadership, organizational, and interpersonal skills.
• Commitment to quality service, regulatory compliance, and person-centered support.

Our Mission & Culture:

• Mission-Driven Work:
  Empowering individuals to live with independence and purpose—here, your work truly matters.
• Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion.
• Community Impact:
  Join efforts that reflect Lifetime Assistance's dedication to community partnerships and enhanced quality of life for all.

Are You Ready to Begin?

If you're a compassionate leader ready to take the next step in your human services career, apply today and join us in building lives of independence—one person at a time.

Equal Opportunity Employer

Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics.

"I am part of something bigger… Being a Lifetime Assistance employee means everything to me." — Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.