Case Manager I

Job Summary

The Case Manager I supports the clinical team by providing care planning, supporting service and community referrals. The Case Manager I supports Aftercare Services by helping to connect youth and family with community resources after discharge from residential care in order to ensure that educational, mental health, physical and psychiatric needs are met. Some Case Manager positions require meeting with and monitoring youth’s successful engagement with their family and community for up to 6 months.

The Case Manager I supports the clinical team by providing care planning, supporting service and community referrals. The Case Manager I supports Aftercare Services by helping to connect youth and family with community resources after discharge from residential care in order to ensure that educational, mental health, physical and psychiatric needs are met. Some Case Manager positions require meeting with and monitoring youth’s successful engagement with their family and community for up to 6 months.

• Deliver support and case management services to referred youth and families, including identification of available community-based programs and services.
• Develop strong relationships and consistent communication with youth and families to enable ongoing connections with continuing care services.
• Advocate for youth and families by liaising between the program and other internal and external resources.
• Support phone and walk-in assessments as needed.
• Triage support for assigned youth and families when required.
• Develop and sustain productive working relationships with community service providers to promote a successful referral and service connection process for youth and families.
• Perform consistent family/foster family meetings to ensure ongoing needs are being met and that any issues are addressed efficiently and effectively.
• Maintain all necessary records, forms, reports, and summaries in client files according to agency/funder standards.
• Transport youth to and from services and other community services to facilitate their ability to access services, when appropriate.
• Support Aftercare Services by helping to connect youth and family with community resources after discharge from residential care in order to ensure that educational, mental health, physical and psychiatric needs are met.
• While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.

• High School Diploma or GED required
• Raise the Age Program:
  Bachelor's degree in Social Work or related field required
• Minimum 2 years’ experience in Human Services specializing in youth and family services required

• CPR certification required or obtained within 60 days of hire.
• Unrestricted, valid NYS driver’s license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.

In addition to demonstrating the Hillside Professional Competencies of Communicates Effectively, Personal Excellence, Cultural Competence, Builds and Leverages Relationships and Optimizes Decision Making, the following occupational competencies must be demonstrated:

• Knowledge of community resources to support needs of youth and family.
• Ability to complete all required documentation in timely fashion according to established policies and regulations. This is an essential function in order to facilitate the efficient and effective flow of information necessary for the program to be effectively managed and outcomes optimized.
• Demonstrate problem-solving and conflict resolution skills.
• Able to work independently and as part of an interdisciplinary team.
• Meet the highest standard for ethical and professional conduct towards all

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work a variable scheduling including evenings…