Mobility Mentor - Steps To Success

We are Hiring! Catholic Charities Family and Community Services (CCFCS), a regional agency of Catholic Charities of the Diocese of Rochester, has been serving the Rochester community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence and full human potential. Join a team that truly makes a difference daily in people’s lives.

Job Type: Full-time
Location: Rochester, NY
Schedule: Monday-Friday, 9:00 am–5:00 pm
Salary: $22.00–$23.50 per hour

The Steps to Success program is grounded in the nationally recognized EMPath Mobility Mentoring® model. The Mobility Mentor partners with enrolled families for up to two years, fostering trust and participant‑driven progress across key life domains:
Housing, Social Networks, Health, Savings/debt, Education/skill development, and Employment. The role offers a holistic, strength‑based approach to build self‑efficacy and stability for low‑income families.

• Promote outreach strategies and participate in recruitment activities to achieve enrollment goals.
• Conduct intake and selection processes for new participants.
• Build and maintain long‑term, trusting relationships with participants.

• Partner with participants to create individualized goals and action plans.
• Provide ongoing case management across social determinants of health.
• Monitor and evaluate participant progress and outcomes.
• Facilitate referrals to community service providers and coordinate resources.

• Complete job readiness assessments and support job preparation.
• Connect participants with workforce initiatives and local employment opportunities.
• Promote employment retention through post‑employment services.

• Conduct individual counseling sessions, group meetings, prevention education, and developmental workshops.
• Support coordination of special events such as community learning and graduation ceremonies.

• Maintain accurate, up‑to‑date participant and program records.
• Utilize community‑wide software systems for referrals and service coordination.
• Participate in case reviews and audits to ensure compliance with processes and standards.
• Maintain strict confidentiality of client and program information.

• Attend relevant agency meetings, trainings, and workshops.
• Pursue ongoing professional development through learning opportunities and conferences.
• Demonstrate alignment with the agency’s Mission, Vision, Values, and Strategic Plan.

Note: The above description illustrates tasks and responsibilities. It is not all‑inclusive; employees may perform related duties as directed by supervisors.

• Education: Bachelor’s degree preferred. Associate’s degree required, or equivalent combination of experience and education considered.
• Experience: 3 years of mentoring/coaching and participant navigation in a human services program preferred.
• Knowledge of local provider networks preferred.
• Experience with participant needs assessment, soft‑skill assessments, career interest inventories, housing, high‑school equivalency, financial literacy, credit repair, and banking processes preferred.
• Experience in educational, career, or vocational development preferred.

Demonstrated ability to build and maintain effective relationships at all organizational levels and with partners across public and private sectors. Familiarity with the Greater Rochester area and collaborative community structures is highly valuable.

Strong verbal and written communication skills, excellent interpersonal and customer‑service abilities. Respect for diverse cultural backgrounds and ability to engage with varied groups. Bilingual proficiency in English/Spanish strongly preferred;
American Sign Language skills a plus.

Initiative‑taker with strong organizational, analytical, and problem‑solving skills.…