Supportive Housing Manager

Description Episcopal Senior Life Communities Mission:

We provide high quality services from skilled nursing and restorative care to housing, assisted living and community-based wellness programs. We are committed to meeting each individual’s needs, in a culturally competent manner, supporting family and loved ones through transitions, and fulfilling our pledge…
Life. Inspired Every Day.

The Supportive Housing Manager (Empire State Supportive Housing Initiative) is responsible to oversee the day-to-day operations of services delivered at 270 East Avenue location. Services include case management, community navigation, wellness coordination, and intake coordination.

• Manage Service Coordinators to ensure that participant’s service plans and health and wellness assessments are current as per Department of Health guidelines.
• Conduct weekly high risk resident meetings with Service Coordinators.
• Provide training and orientation for newly hired staff to familiarize them with policies and procedures for the Supportive Housing Program and those of ESLC.
• Implement ESLC’s professional conduct expectations that result in a positive community image and awareness of ESLC and the services that are provided.
• Lead and collaborate with health and wellness coordinator or designee to facilitate programming that will enrich the lives of the ESSHI participants.
• Perform service coordination duties as needed.
• Lead, manage and supervise Health and Wellness Coordinator, Service Coordinators and Driver where applicable staffing patterns requires.
• Perform outreach to community referral agencies to inform of the program and to obtain referrals.
• Schedule and conduct apartment tours for individuals interested in program enrollment.
• Intake potential Supportive Housing residents and enroll them into the Supportive Housing program if appropriate.
• Work with outside vendors to coordinate services based on the needs of the Supportive Housing participants.
• Ensure Supportive Housing Participants receive quality services with high satisfaction through regular check-ins with the Participants
• Conduct monthly staff meetings and staff supervisions (frequency dependent on employee needs) to ensure communication occurs and to hold employees accountable for stated goals and job expectations
• Conduct quarterly Community Meetings to ensure Participants needs are being met and have a voice to be heard.
• Maintain staff schedule and time off request
• Monitor, review and approval of timecards
• Manage, review and approve credit card purchases and allocations.
• Educate partners and residents of the ESLC Neighborhood Program.
• Responsible for a vibrant and successful Neighborhood Program at the Supportive Housing Program location.
• Ensure all funder guidelines are followed
• Ensure grant targets and deliverables are met
• Actively manage the Supportive Housing program site budget to include meeting budget targets and adapt as needed
• Review and approve appropriate invoices and expenses for the program site.
• Work with property management company to ensure Participant experience standards are met
• Create new policies in collaboration with the Vice President of Community Services.
• Provide continuous feedback, including coaching to promote a high level of employee engagement and overall staff satisfaction.
• Complete annual performance evaluations.
• Collaborate with other ESLC team members as needed.
• Employees may perform other related duties as assigned to meet the on-going needs of the organization.
• The Supportive Housing Manager at 270 East Ave will have the additional job duties:
  • Will lead, manage and supervise the ESLC Drivers
  • Responds to trip requests by preparing a weekly schedule of the ESLC Drivers…