Deaf IGNITE Mobile Advocate

OUR MISSION:
To prevent domestic violence and champion survivor safety, justice, healing, and hope.

OUR VALUES:
Inclusion, Respect, Integrity, Excellence, Collaboration

Job Description

The Deaf IGNITE Mobile Advocate is a vital member of the Deaf IGNITE Program at Willow Domestic Violence Center, providing trauma-informed crisis intervention, advocacy, and supportive counseling to survivors who identify as Deaf, Deaf Blind, Deaf Disabled, hard of hearing, late deafened, Children of Deaf Adults (CODAs), interpreters, andother members of the Deaf community impacted by domestic violence. Guided by Willow's values, the advocate delivers culturally responsive, survivor-centered services using a strengths-based, solution-focused approach to promote safety, healing, empowerment, and self-determination.

The ideal candidate is compassionate, client-centered, and experienced in advocacy, case management, crisis intervention, counseling, community resources, and effective communication.

CLIENT SERVICES:

Provide community-based, client-centered case management, advocacy, crisis intervention, safety planning, and

domestic violence education in safe, agreed-upon off-site locations.

Assess survivor needs, provide appropriate referrals, and facilitate connections to Willow residential and non

residential programs as well as external community resources.

Facilitate intake and engagement processes for new community referrals to ensure timely access to services.

Develop and maintain collaborative relationships with community partners to expand access to domestic

violence services and supports.

Coordinate and collaborate with internal Willow programs to ensure consistent service delivery and continuity

of care.

Respond to referrals from community partners providing timely outreach and support.

Maintain confidentiality and perform all job duties in an ethical, trauma-informed, and culturally competent

manner.

Support in the script-writing, filming, editing and/or implement captioning educational videos and program

announcements in ASL as needed.

Raise awareness on the Deaf IGNITE program and Willow services.

Serve as a representative of Deaf IGNITE by attending meetings, tabling and public speaking.

Complete and maintain accurate, timely, and confidential client documentation in accordance with agency policy, licensing standards, funding requirements, and professional ethical guidelines.

Prepare and submit timely Deaf IGNITE Advocate reports and required outcome documentation while ensuring compliance with funding agency requirements, program standards, and all applicable reporting

Submit all internal agency documentation, incident reports, referrals, and related paperwork to the appropriately deparment in a timely manner.

Submit all required documentation to funding agencies in accordance with established guidelines.

Utilize agency software to complete timely and accurate documentation of all services provided to clients and

their families.

Respond to hotline calls/texts when necessary:

• Provide crisis and supportive counseling/advocacy, information, referrals, and safety planning as needed over the telephone or via text, webchat or messaging in a trauma informed and solution focused manner.
• Screen and assess risk to determine survivor needs.
• Link individuals to services at Willow including groups, court advocacy and counseling, and provide information and referrals within the community as needed.
• Develop safety plans with incoming callers.

Participates in all agency meetings and debriefings

Provide client transportation to and from appointments as needed.

Attend…