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Residential Counselor – Part Time

Job in City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listing for: Willow Domestic Violence Center
Part Time position
Listed on 2026-09-14
Job specializations:
  • Social Work
    Crisis Counselor, Family Advocacy & Support Services, Mental Health, Community Support Services
Salary/Wage Range or Industry Benchmark: 21 - 25 USD Hourly USD 21.00 25.00 HOUR
Job Description & How to Apply Below

OUR MISSION:
To prevent domestic violence and champion survivor safety, justice, healing, and hope.

OUR VALUES:
Inclusion, Respect, Integrity, Excellence, Collaboration

Job Description

JOB SUMMARY

The Residential Counselor is a key member of the Willow Domestic Violence Center team, working directly with survivors of dating and domestic violence. This position requires a caring, dedicated individual who possesses the ability to work with families in crisis, cultural awareness and sensitivity with effective counseling and advocacy skills while using best practices and a trauma informed approach. Must display a high degree of professionalism and respect while keeping difficult situations in proper perspective.

Understanding, influencing and serving others are important attributes in this position.

Available Shifts Include:

Saturday & Sunday 3:00pm-11:30pm;
Part Time 16 hours/week Friday & Saturday Overnights 11:00pm-7:30am;
Part time 16 hours/week

ESSENTIAL DUTIES AND RESPONSIBILITIES

COUNSELING, ADVOCACY, & SUPPORT Provide crisis and supportive counseling, information, referrals, and safety planning as needed in person or over the telephone.

Welcome clients to the shelter.

Screen for shelter placement and wait list needs.

Ensure that all clients receive access to Willow Services including groups, court advocacy and counseling as well as services within

the community.

Assist with shelter intakes.

Provide assistance to case management and care coordination.

Assist client in developing and revising safety plan.

Facilitate groups and group development.

Schedule chores, explain and teach skills needed to complete chores.

Oversee activities in kitchen at mealtime and assist with service.

Assist families with bedtime routine. (Evening)
Oversee packing and cleaning of rooms.

Oversee client telephone and provide supplies to clients as needed.

DOCUMENTATION & REPORTING

Respond to and document all hotline calls according to the agency’s procedures.

Document all activities and counseling sessions per agency procedures.

Monitor and sign off on forms to support daily functioning (shift log, babysitting forms, transportation, etc.).Monitor and update census and sign in/out sheets.

OTHER DUTIES AS ASSIGNED

Attend and participate in pertinent agency and community meetings and training.

Provide client transportation to and from valid appointments when appropriate.

Complete all job functions ethically and in a culturally competent manner.

Any other duties as may be assigned.

REQUIRED QUALIFICATIONS

Associates degree in Human Services or a related field, Bachelor’s degree preferred with experience in human services, social work, counseling or a related field or an equivalent combination of education and experience is required.

A minimum of one year of experience working with families in crisis is preferred.

ADDITIONAL INFORMATION

Residential experience preferred.

Excellent communications skills (verbal and written) are required.

Ability to deal with a variety of crises and emotions in the workplace, communicate with a variety of people, work independently

and maintain strict confidences using a trauma informed approach.

Must be able to resolve problems, handle conflicts, be adaptable and flexible and make effective decisions under pressure.

Must be attentive, listen to people, meet clients where they are and collaborate with survivors around their goals.

Department:
Residential Services

Location:

Shill Family Building

Reports to:

Manager of Residential Services Pay Rate: $21.00/hour (with a shift differential for overnight shifts)

We offer a generous benefits package including paid time off, and a 40lk retirement plan.

Willow Domestic Violence Center is an Equal Opportunity Employer

Willow Domestic Violence Center is committed to equal opportunity…

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